Industry 4.0 enablers in retailing: a literature review

IF 5.5 3区管理学 Q1 BUSINESS

International Journal of Retail & Distribution Management Pub Date : 2022-01-21 DOI:10.1108/ijrdm-07-2021-0314

R. Bruni, Michela Piccarozzi

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引用次数: 6

Abstract

PurposeThe aim of this paper is to study and describe the Industry 4.0 (I4.0) concept in the retail industry by identifying the technology enablers, the benefits and the challenges involved in adopting these technologies.Design/methodology/approachThe work is built on a systematic literature review (SLR) about the I4.0 concept within retail studies through the enablers codified by the Industry 4.0 literature.FindingsThe concept of Industry 4.0 within the retail context is presented through three relevant technology enablers I4.0 emerges as a latent concept represented by technologies adopted to study customer behaviour and manage customer relationships and, partially, to optimise retail management. Furthermore, the paper highlights the benefits and challenges stemming from the adoption of I4.0 technology enablers in the retail industry.Originality/valueThe use of a SLR to describe the I4.0 concept in the retail industry identifying the relevant technology enablers and their relations. The article lays the foundations for future studies on the integrated effects of the contemporary actions of multiple technologies on retail management.

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零售业的工业4.0推动者：文献综述

目的本文的目的是研究和描述零售业的工业4.0概念，通过确定采用这些技术的技术推动者、好处和挑战。设计/方法论/方法这项工作建立在零售研究中关于I4.0概念的系统文献综述（SLR）的基础上，通过工业4.0文献编纂的推动者。发现零售业背景下的工业4.0概念是通过三个相关的技术推动者提出的。I4.0是一个潜在的概念，以研究客户行为和管理客户关系的技术为代表，部分用于优化零售管理。此外，本文强调了零售业采用I4.0技术的好处和挑战。独创性/价值使用SLR来描述零售业中的I4.0概念，确定相关的技术推动者及其关系。本文为未来研究多种技术对零售管理的综合影响奠定了基础。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Retail & Distribution Management Multiple-

CiteScore

8.60

自引率

25.00%

发文量

期刊介绍： The competitive retail sector is under pressure to provide efficient services to hold its share of the market. As consumers demand higher levels of service and supply, they are simutaneously wooed by other alternatives like mail order and out of-town-shopping. The International Journal of Retail & Distribution Management provides a link between production and consumer, and by understanding their relationship it allows retail personnel to study operations practice in other organizations, and to compare methodologies.