The adjustment of social trust and Internet use on cognitive bias in social status: Perspective of performance perception

Abstract

People in different social statuses have different perceptions due to differences in cognition. Combined with the characteristics of public behaviour and cognition, this study examined the impact of the widespread cognitive biases in social status on performance perception. This study used the ordinary least squares model to verify that the cognitive bias in social status has a significant positive impact on the perception of social governance performance. At the same time, a moderated mediation model was constructed to verify that social trust plays a partial mediating role in the influence mechanism of cognitive bias in social status on the perception of social governance performance. The use of the Internet significantly inhibited the influence of cognitive bias in social status on the perception of social governance performance. Although it also weakened the influence of cognitive bias in social status on social trust, the moderating effect on the mediating effect is not obvious. This study verifies and analyses the internal relationship and mechanism of social status cognition deviation and perception of social governance performance from multidisciplinary dimensions, which enriches the social cognition theory of social status, and expands the research on the perception of social governance performance.