Aplicação de Storytelling na Gestão do Conhecimento: Revisão Sistemática de Literatura

Abstract

This article presents a systematic review of the literature regarding the application of storytelling in knowledge management. To survey the articles, Science Direct and Scopus databases were used in order to identify publications indexed in the databases mentioned in the period from 2011 to 2020. The articles were subjected using the Ordinatio method for an advanced selection with greater relevance. In the literature review, there is an approach on knowledge management practices with emphasis on narratives. Still in the literature review, the relation with decision making is contextualized. The research shows that the theme has been explored more recently in a form distributed among journals and between countries, in addition to showing that the main application of storytelling involves an evaluation of the narratives to obtain information regarding the experiences of the participating individuals. It also demonstrates that narratives are facilitators for understanding, communicating, extracting content and making decisions.