Digital Discipline: Theorizing Concertive Control in Online Communities

Abstract

Concertive control (CC) theory has primarily been applied to traditional offline, work-based, closed membership teams. New organizational forms such as online communities have opened up additional sites in which CC processes may operate. This article makes several contributions to CC theory and research. First, it increases the applicability of CC theory by extending it from offline to online, work to non-work, and closed to open membership contexts. Second, it increases our understanding of CC processes by elaborating on three mechanisms of CC (group autonomy, group identification, and generative discipline) and how they operate differently in online work/non-work and closed/open contexts. Third, it develops propositions about how these mechanisms interact with three prominent media affordances (visibility, persistence and editability) within those contexts. Extending CC theory to online communities helps to explain individuals’ responses to normative group pressures online, which is highly relevant in our increasingly culturally and politically polarized society.