Is the Medium the Message? Examining Transactions Conducted via Text in Comparison with Traditional Virtual Reference Methods

Q2 Social Sciences
T. Mawhinney, Svetlana Kochkina
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引用次数: 3

Abstract

Abstract Texting is a widespread mode of communication and libraries are experimenting with it to interact with users. This article presents the results of a study on virtual reference service. The authors seek to determine whether or not the texting service is filling a different information need than chat and email by examining the level of difficulty and the topic of questions using these different methods of communication. Findings indicate a marked difference between the type and complexity of questions sent via text and traditional forms of virtual reference, and suggest that texting fills a complimentary role in relation to other traditional virtual reference communication channels used within libraries.
媒介就是信息吗?与传统的虚拟参考方法比较研究通过文本进行的交易
摘要文本是一种广泛的交流模式,图书馆正在尝试使用它与用户互动。本文介绍了对虚拟参考咨询服务的研究结果。作者试图通过使用这些不同的沟通方法检查难度和问题主题,来确定短信服务是否满足了与聊天和电子邮件不同的信息需求。研究结果表明,通过文本发送的问题的类型和复杂性与传统形式的虚拟参考之间存在显著差异,并表明与图书馆内使用的其他传统虚拟参考交流渠道相比,文本起着互补的作用。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
Journal of Library and Information Services in Distance Learning
Journal of Library and Information Services in Distance Learning Social Sciences-Library and Information Sciences
CiteScore
1.90
自引率
0.00%
发文量
15
期刊介绍: The Journal of Library & Information Services in Distance Learning is the first journal to specifically address the issues and concerns of librarians and information specialists in the rapidly growing field of distance education. The issues surrounding the delivery of library services to this population are sufficiently unique so as to require the specialty supplied by this journal. The journal accepts original research, theoretical papers, substantive articles, essays, book and literature reviews, and research reports that cover programs and innovations throughout the international community.
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