The role of purchasing in raising the maturity of smart maintenance management

IF 1.9 Q3 ENGINEERING, CIVIL
Koos Johannes, H. Voordijk, G. Aranda-Mena
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引用次数: 1

Abstract

PurposeThe aim of this study is to provide insights into how the purchasing function can increase the maturity of smart maintenance management (SMM) in construction clients by (1) assessing current SMM maturity and (2) developing an adapted service triad for purchasing's meaningful involvement in SMM.Design/methodology/approachA multiple case research design was used, and data were collected from four higher education institutes in the Netherlands through an assessment of their current SMM maturity. Coding and a cross-case analysis were used to qualitatively analyze the data to identify roles and value chain integration factors as intermediate steps in adapting the service triad to a service hexad.FindingsWithin construction client organizations, collaboration between maintenance management, project management and ICT services requires improvement. The proposed service hexad redefines the client's SMM roles with the aim of improving collaboration. The authors discuss how this enables a transition to higher levels of SMM maturity.Research limitations/implicationsThe findings were derived from a particular class of construction clients: higher education institutes that operate owner-occupied properties. Although the service hexad could be adapted, to owner-occupied multi-user properties, further research is necessary to assess its relevance for investor-owned properties.Practical implicationsImplementing the service hexad provides construction clients with a stronger position in supply networks. It clarifies the briefing process in construction management and emphasizes the data supply responsibilities of construction management professionals.Originality/valueThe study draws on the service triads and meaningful involvement concepts from the purchasing literature and applies them to SMM.
采购在提高智能维修管理成熟度方面的作用
目的本研究的目的是通过(1)评估当前SMM的成熟度和(2)开发一个适用的服务三位一体,让采购人员有意义地参与SMM,从而深入了解采购职能如何提高建筑客户智能维护管理(SMM)的成熟度。设计/方法/方法采用多案例研究设计,通过评估荷兰四所高等教育机构当前的SMM成熟度,收集了这些机构的数据。使用编码和跨案例分析对数据进行定性分析,以确定角色和价值链整合因素,作为将服务三元组调整为服务六元组的中间步骤。发现在建筑客户组织中,维护管理、项目管理和信息通信技术服务之间的合作需要改进。拟议的服务hexad重新定义了客户的SMM角色,旨在改善协作。作者讨论了这是如何实现向更高水平的SMM成熟度过渡的。研究局限性/含义这些发现来自一类特定的建筑客户:经营业主自住房产的高等教育机构。尽管hexad服务可以适应业主占用的多用户房产,但有必要进行进一步研究,以评估其与投资者拥有的房产的相关性。实践意义实施服务hexad为建筑客户在供应网络中提供了更强大的地位。它明确了施工管理中的简报流程,并强调了施工管理专业人员的数据供应责任。独创性/价值本研究借鉴了采购文献中的服务分类和有意义的参与概念,并将其应用于SMM。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
4.30
自引率
9.10%
发文量
41
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