Linking entrepreneurial leadership and innovation performance in hospitality firms: the roles of innovation strategy and knowledge acquisition

IF 3.9 3区管理学 Q2 BUSINESS

Journal of Service Theory and Practice Pub Date : 2023-05-26 DOI:10.1108/jstp-09-2022-0203

G. Hoang, Huong-Linh Nguyen, T. Luu, T. Nguyen

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引用次数: 0

Abstract

PurposeTo achieve business success in a competitive market, hospitality firms are urged to search for different ways to enhance the firms' innovation capabilities. Drawing on dynamic capability theory, this study examined the role of entrepreneurial leadership in promoting product and process innovation through the mediating effect of innovation strategy and the moderating effect of knowledge acquisition.Design/methodology/approachData were collected through a time-lagged (two waves, two months apart) survey from 137 managers and 322 employees working in 103 Vietnamese hotels. Structural equation modeling (SEM) was used to test the proposed hypotheses in our conceptual model.FindingsThe findings revealed that entrepreneurial leadership is positively associated with both product and process innovation. In addition, these relationships are mediated by innovation strategy. While the relationship between innovation strategy and product innovation is moderated by knowledge acquisition, evidence was not obtained for the moderation effect of knowledge acquisition on the link between innovation strategy and process innovation.Originality/valueThe findings advance innovation and leadership literature by identifying the roles of entrepreneurial leaders in managing an organization as a dynamic system and developing appropriate innovation strategy to adapt to rapidly changing environments. In addition, this study offers important implications for hospitality firms that are investing in innovation activities and are seeking ways to promote the firms' innovation of products and processes.

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将酒店企业的创业领导力与创新绩效联系起来：创新战略和知识获取的作用

目的为了在竞争激烈的市场中取得商业成功，酒店公司被敦促寻找不同的方法来提高公司的创新能力。本研究运用动态能力理论，通过创新策略的中介作用和知识获取的调节作用，考察了企业家领导力在促进产品和过程创新中的作用。设计/方法/方法通过时间滞后（两波，间隔两个月）调查收集了103家越南酒店的137名经理和322名员工的数据。结构方程建模（SEM）用于检验我们的概念模型中提出的假设。研究结果显示，创业领导力与产品和流程创新都呈正相关。此外，这些关系是通过创新战略来调节的。虽然创新战略与产品创新之间的关系受到知识获取的调节，但没有证据表明知识获取对创新战略与过程创新之间的联系有调节作用。独创性/价值研究结果通过确定创业领导者在将组织作为一个动态系统进行管理和制定适当的创新战略以适应快速变化的环境方面的作用，推动了创新和领导力文献的发展。此外，这项研究为正在投资创新活动并寻求促进公司产品和流程创新的方法的酒店公司提供了重要启示。

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来源期刊

Journal of Service Theory and Practice Multiple-

CiteScore

8.00

自引率

15.20%

发文量

期刊介绍： Formerly known as Managing Service Quality – Impact Factor: 1.286 (2015) – the Journal of Service Theory and Practice (JSTP) aims to publish research in the field of service management that not only makes a theoretical contribution to the service literature, but also scrutinizes and helps improve industry practices by offering specific recommendations and action plans to practitioners. Recognizing the importance of the service sector across the globe, the journal encourages submissions from and/or studying issues from around the world. JSTP gives prominence to research based on real world data, be it quantitative or qualitative. The journal also encourages the submission of strong conceptual and theoretical papers that make a substantive contribution to the scholarly literature in service management. JSTP publishes double-blind peer reviewed papers and encourages submissions from both academics and practitioners. The changing social structures and values, as well as new developments in economic, political, and technological fields are creating sea-changes in the philosophy, strategic aims, operational practices, and structures of many organizations. These changes are particularly relevant to the service sector, as public demand for high standards increases, and organizations fight for both market share and public credibility. The journal specifically addresses solutions to these challenges from a global, multi-cultural, and multi-disciplinary perspective.