Journal of Service Theory and Practice

Journal of Service Theory and Practice
影响因子:
3.9
ISSN:
print: 2055-6225
研究领域:
Multiple-
自引率:
15.20%
Gold OA文章占比:
15.38%
原创研究文献占比:
100.00%
SCI收录类型:
Social Science Citation Index (SSCI) || Scopus (CiteScore)
期刊介绍英文:
Formerly known as Managing Service Quality – Impact Factor: 1.286 (2015) – the Journal of Service Theory and Practice (JSTP) aims to publish research in the field of service management that not only makes a theoretical contribution to the service literature, but also scrutinizes and helps improve industry practices by offering specific recommendations and action plans to practitioners. Recognizing the importance of the service sector across the globe, the journal encourages submissions from and/or studying issues from around the world. JSTP gives prominence to research based on real world data, be it quantitative or qualitative. The journal also encourages the submission of strong conceptual and theoretical papers that make a substantive contribution to the scholarly literature in service management. JSTP publishes double-blind peer reviewed papers and encourages submissions from both academics and practitioners. The changing social structures and values, as well as new developments in economic, political, and technological fields are creating sea-changes in the philosophy, strategic aims, operational practices, and structures of many organizations. These changes are particularly relevant to the service sector, as public demand for high standards increases, and organizations fight for both market share and public credibility. The journal specifically addresses solutions to these challenges from a global, multi-cultural, and multi-disciplinary perspective.
CiteScore:
CiteScoreSJRSNIPCiteScore排名
8.01.3091.307
学科
排名
百分位
大类:Business, Management and Accounting
小类:Strategy and Management
93 / 478
80%
发文信息
中科院SCI期刊分区
大类 小类 TOP期刊 综述期刊
3区 管理学
4区 商业:管理 BUSINESS
4区 管理学 MANAGEMENT
WOS期刊分区
学科分类
Q2BUSINESS
Q2MANAGEMENT
历年影响因子
2021年4.5450
2022年4.6000
2023年3.9000
历年发表
2013年0
2015年43
2016年42
2017年60
2018年30
2019年34
2020年33
2021年40
2022年29
投稿信息
出版国家(地区):
United Kingdom
出版商:
Emerald

Journal of Service Theory and Practice - 最新文献

Does employee intervention encourage or discourage the spread of dysfunctional customer behavior?

Pub Date : 2024-09-19 DOI: 10.1108/jstp-02-2024-0053 Yu-Shan (Sandy) Huang, Ruping Liu

Determinants of customer buying behaviour in omnichannel retailing: a systematic literature review and future research directions

Pub Date : 2024-09-10 DOI: 10.1108/jstp-07-2023-0213 Ajai Pal Sharma, Slađana (Sladjana) Starčević (Starcevic), Raiswa Saha

Unlocking emotional labor: how organizational control systems shape frontline service employees’ emotional labor

Pub Date : 2024-09-06 DOI: 10.1108/jstp-12-2023-0322 Won-Moo Hur, Hyewon Park, June-ho Chung
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