Silence in Aviation: Development and Validation of a Tool to Measure Reasons for Aircraft Maintenance Staff not Reporting

IF 1.5 Q3 MANAGEMENT

Organizacija Pub Date : 2021-02-01 DOI:10.2478/orga-2021-0001

Ilker Under, Ender Gerede

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引用次数: 5

Abstract

Abstract Background and purpose: Organizational silence, seen as the greatest obstacle to the success of organizations and expressed as a refraining from expressing feelings, and ideas about problems encountered in their organizations, is identified as the avoidance of voluntary reporting in aviation organizations. The main purpose of this research is to identify and develop a tool to measure the various reasons for aviation employees’ remaining silent about the unsafe acts and events they witness, and the factors causing them to refrain from adopting safety enhancement proposals. Methodology: Within the scope of the study, a data collection tool was developed. Explanatory and confirmatory factor analysis of the data obtained from 483 employees was conducted to test the reasons for not reporting voluntarily in aviation. Results: As a result, it was found that employees did not participate in voluntary reporting due to factors of silence based on relational and prosocial factors, disengagement, quiescence and acquiescence, along with fear and defensiveness. Conclusion: Accordingly, organizations need to acknowledge and act with the awareness that organizational silence is a common phenomenon. The importance of voluntary reporting should be explained to employees at every opportunity and the number of quality voluntary reports should be increased. However, this should go beyond the simple slogans of ‘Safety comes first in this workplace’ or ‘Safety first’ hanging on the wall of every organization.

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航空业的沉默：一种衡量飞机维修人员未报告原因的工具的开发和验证

摘要背景和目的：组织的沉默被视为组织成功的最大障碍，被表达为不表达对其组织中遇到的问题的感受和想法，被认定为航空组织逃避自愿报告。本研究的主要目的是确定和开发一种工具，以衡量航空员工对所目睹的不安全行为和事件保持沉默的各种原因，以及导致他们不采取安全增强建议的因素。方法：在研究范围内，开发了一个数据收集工具。对483名员工的数据进行了解释性和验证性因素分析，以检验航空业不自愿报告的原因。结果：结果发现，由于基于关系和亲社会因素的沉默、脱离、沉默和默许以及恐惧和防御等因素，员工没有参与自愿报告。结论：因此，组织需要认识到组织沉默是一种普遍现象，并意识到这一点。应随时向员工解释自愿报告的重要性，并增加高质量自愿报告的数量。然而，这应该超越每个组织墙上挂着的“工作场所安全第一”或“安全第一”的简单口号。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Organizacija MANAGEMENT-

CiteScore

3.50

自引率

15.80%

发文量

审稿时长

16 weeks

期刊介绍： Organizacija (Journal of Management, Information Systems and Human Resources) is an interdisciplinary peer reviewed journal that seeks both theoretical and practical papers devoted to managerial aspects of the subject matter indicated in the title. In particular the journal focuses on papers which cover state-of art developments in the subject area of the journal, its implementation and use in the organizational practice. Organizacija is covered by numerous Abstracting & Indexing services, including SCOPUS.