Living and working as a female hotel housekeeper before, during, and after the Covid-19 pandemic

Q2 Business, Management and Accounting

Journal of Human Resources in Hospitality and Tourism Pub Date : 2023-02-17 DOI:10.1080/15332845.2023.2180956

Almudena Otegui Carles, J. A. Fraiz Brea, Noelia Araújo Vila

引用次数: 1

Abstract

Abstract Hotel housekeeping is associated with poor working conditions, including a prevalence of stress. In-depth interviews were conducted with hotel housekeepers to determine the impacts of their working conditions on stress and on their life before, during, and after the Covid-19 pandemic as well as to identify possible solutions. The results indicate that the interviewees all suffer from stress, the main sources of which are the workload and their treatment by their superiors. The pandemic has increased that stress by worsening their working conditions, deeply affecting their health and well-being, and exerting a considerable impact on their day- to-day life.

查看原文本刊更多论文

在新冠肺炎大流行之前、期间和之后，作为一名女性酒店管家生活和工作

摘要酒店客房服务与恶劣的工作条件有关，包括普遍存在的压力。对酒店管家进行了深入访谈，以确定他们的工作条件在新冠肺炎大流行之前、期间和之后对压力和生活的影响，并确定可能的解决方案。结果表明，受访者都有压力，压力的主要来源是工作量和上级对他们的待遇。疫情恶化了他们的工作条件，严重影响了他们的健康和福祉，并对他们的日常生活产生了相当大的影响，从而增加了他们的压力。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

求助全文

约1分钟内获得全文求助全文

来源期刊

Journal of Human Resources in Hospitality and Tourism Business, Management and Accounting-Organizational Behavior and Human Resource Management

CiteScore

3.90

自引率

0.00%

发文量

期刊介绍： The Journal of Human Resources in Hospitality & Tourism encompasses the vast and diversified research on issues impacting human resources in the hospitality and tourism industry. It strives to be the preeminent forum for the dissemination of key academic and industry research and encourages research from both industry experts as well as academic experts. The Journal also examines the latest issues and trends in education as it related to human resources theory and practice. In addition to reporting on the best practices in the hospitality industry, the refereed Journal of Human Resources in Hospitality & Tourism covers such relevant topics as: -Turnover-related issues in the hospitality industry- Workplace violence- Employee attitude surveys- Well-being- Departmental conflict issues- Career paths among managers- Drug and alcohol abuse- The labor shortage in the hospitality industry- Employee empowerment- Education and training- Employee incentive programs- Recruitment and retention- Workforce diversity- Employee engagement