The Perspective of Non-Teleworkers on the Impacts of Coworkers’ Telework: Assessing Individual and Organizational Outcomes

IF 2.2 3区管理学 Q2 PUBLIC ADMINISTRATION

Public Performance & Management Review Pub Date : 2022-09-09 DOI:10.1080/15309576.2022.2119418

Hongseok Lee, Mila Gascó-Hernández

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引用次数: 2

Abstract

Abstract Our study investigates the perceived individual and organizational outcomes of coworkers’ telework between teleworkers and non-teleworkers in the US federal government. We address two research questions: (1) how are perceived individual outcomes of coworkers’ telework different between teleworkers and non-teleworkers? and (2) how are perceived organizational outcomes of telework different between teleworkers and non-teleworkers? We incorporate the perspectives of non-teleworkers to better understand a wide range of individual and organizational outcomes of telework. In order to answer these questions, we analyze a unique telework survey administered by the US Merit Systems Protection Board. Our findings indicate that compared to teleworkers, non-teleworkers perceive less positive impact of telework on employees and organizations. Besides ensuring fairness in determining employees’ telework eligibility and participation, our findings suggest that managers and supervisors should also be mindful of unfairness and ineffectiveness non-teleworkers may perceive about coworkers’ telework after their organizations roll out telework.

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非远程工作者对同事远程工作影响的视角：评估个人和组织结果

摘要本研究调查了美国联邦政府中远程工作者和非远程工作者对同事远程办公的个人和组织感知结果。我们解决了两个研究问题:(1)远程工作者和非远程工作者对同事远程工作的个人感知结果有何不同?(2)远程工作者和非远程工作者对远程工作的感知组织结果有何不同?我们结合了非远程工作者的观点，以更好地理解远程工作对个人和组织的广泛影响。为了回答这些问题，我们分析了由美国绩效制度保护委员会管理的一项独特的远程工作调查。我们的研究结果表明，与远程工作者相比，非远程工作者认为远程工作对员工和组织的积极影响较小。除了确保在确定员工远程办公资格和参与方面的公平性外，我们的研究结果表明，经理和主管还应注意在组织推出远程办公后，非远程工作者可能会对同事远程办公产生不公平和无效的看法。

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来源期刊

Public Performance & Management Review PUBLIC ADMINISTRATION-

CiteScore

5.50

自引率

16.10%

发文量

期刊介绍： Public Performance & Management Review (PPMR) is a leading peer-reviewed academic journal that addresses a broad array of influential factors on the performance of public and nonprofit organizations. Its objectives are to: Advance theories on public governance, public management, and public performance; Facilitate the development of innovative techniques and to encourage a wider application of those already established; Stimulate research and critical thinking about the relationship between public and private management theories; Present integrated analyses of theories, concepts, strategies, and techniques dealing with performance, measurement, and related questions of organizational efficacy; and Provide a forum for practitioner-academic exchange. Continuing themes include, but are not limited to: managing for results, measuring and evaluating performance, designing accountability systems, improving budget strategies, managing human resources, building partnerships, facilitating citizen participation, applying new technologies, and improving public sector services and outcomes. Published since 1975, Public Performance & Management Review is a highly respected journal, receiving international ranking. Scholars and practitioners recognize it as a leading journal in the field of public administration.