Assessing the performance of corporate social responsibility (CSR): Impact range-performance analysis and impact-asymmetry analysis

IF 7.3 2区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism Management Perspectives Pub Date : 2023-09-06 DOI:10.1016/j.tmp.2023.101177

Antony King Fung Wong , Seongseop (Sam) Kim , Seoki Lee , Munhyang Oh (Moon)

引用次数: 0

Abstract

This study assesses the multidimensionality of employee-perceived hotel corporate social responsibility (CSR) performance and its influences on three organizational attitudes and behavior. Impact range-performance analysis (IRPA) and impact-asymmetry analysis (IAA) were applied, using data from 410 hotel staff. A five-domain solution (financial, legal, ethical, social/philanthropic, and environmental) was created using exploratory factor analysis. The results of IRPA and IAA indicated that the five domains of CSR were categorized into various performance and impact range segments. These findings provide theoretical and industrial insights that advance the extant CSR literature and the development of managerial tactics.

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企业社会责任绩效评估:影响范围-绩效分析与影响不对称分析

本研究评估了员工感知酒店企业社会责任绩效的多维度及其对三种组织态度和行为的影响。运用冲击范围-绩效分析(IRPA)和冲击不对称分析(IAA)，使用410名酒店员工的数据。使用探索性因素分析创建了五个领域的解决方案(金融、法律、伦理、社会/慈善和环境)。IRPA和IAA的结果表明，企业社会责任的五个领域被划分为不同的绩效和影响范围段。这些发现提供了理论和行业见解，推动了现有的企业社会责任文献和管理策略的发展。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Tourism Management Perspectives Multiple-

CiteScore

15.60

自引率

3.40%

发文量

审稿时长

59 days

期刊介绍： Tourism Management Perspectives is an interdisciplinary journal that focuses on the planning and management of travel and tourism. It covers topics such as tourist experiences, their consequences for communities, economies, and environments, the creation of image, the shaping of tourist experiences and perceptions, and the management of tourist organizations and destinations. The journal's editorial board consists of experienced international professionals and it shares the board with Tourism Management. The journal covers socio-cultural, technological, planning, and policy aspects of international, national, and regional tourism, as well as specific management studies. It encourages papers that introduce new research methods and critique existing ones in the context of tourism research. The journal publishes empirical research articles and high-quality review articles on important topics and emerging themes that enhance the theoretical and conceptual understanding of key areas within travel and tourism management.