TRANSITIONING FROM FACE-TO-FACE TO ONLINE CLASSES DURING A PANDEMIC: FACTORS THAT MAY AFFECT STUDENT SATISFACTION OF THE ADMINISTRATION AND INSTRUCTORS

Abstract

ABSTRACT This study assesses students’ perspectives, including their mental health, regarding their transition from face-to-face classes to online classes for the Spring 2020 Semester as a result of the Coronavirus Pandemic. An online questionnaire was administered at the end of the Spring 2020 Semester. Demographics as well as psychographics were assessed. Results showed that students with a more positive attitude toward online classes tend to have greater transition satisfaction with the administration and instructors. The results also revealed that students with greater transition anxiety will have lower transition satisfaction with the administration and instructors. Yet, the analysis uncovered a non-significant gender effect on transition satisfaction with administration and instructors. The results are important for college and university decision makers to better react to future unforeseen changes in the environment.