Examining the need for HR analytics to better manage and mitigate incidents of violence against nurses and personal care assistants in aged care

Abstract

In this study we argue that human resource (HR) analytics is critical to examine the interconnectedness between human resource management and human capital. The focus is on HR in the aged care sector and the employment, performance management and retention of nursing and personal care assistant staff. What HR fails to achieve in the aged care sector is to protect staff against violence in the workplace. We argue it is time for HR to immerse activities into analysing employee-related data and supporting nursing staff against violence at work. The findings indicate through HR analytics there are innovative opportunities that can enhance human capital, but they require a thorough analysis of relevant data that will make a difference to an individual's work experiences and performance. An important part of HR analytics is to ensure the quality of data input and expert use of qualitative data to investigate, analyse and find solutions to resolve workplace violence issues.