The effect of customer and supplier concentrations on firm resilience during the COVID-19 pandemic: Resource dependence and power balancing

IF 6.5 2区 管理学 Q1 MANAGEMENT
Shenyang Jiang, Andy C. L. Yeung, Zhaojun Han, Baofeng Huo
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引用次数: 13

Abstract

The COVID-19 pandemic has created significant disruptions in both demand and supply. Our study makes use of such dramatic changes in demand and supply during the pandemic to examine resource dependence and power balancing/unbalancing issues in buyer–supplier relationships. Specifically, we investigate the effect of customer and supplier concentrations on firm resilience during the pandemic. Drawing on resource-dependence theory (RDT), we theorize that shifts in demand and supply in different pandemic stages influence the effect of customer and supplier concentrations on firm resilience by altering the power dynamics between focal firms and their concentrated customers and suppliers. Central to our theorizing is that the worsening power imbalance is more detrimental. Measuring firm resilience by loss and recovery (i.e., change) in productivity, our analysis of 23,440 Chinese listed firms' quarter observations from 2019 to 2020 shows that customer concentration is negatively related to firm resilience in the disruption stage but has no effect in the restoration stage. Supplier concentration is positively related to firm resilience in the disruption stage but undermines firm resilience in the restoration stage. These findings largely confirm our theoretical propositions. We discuss the theoretical and managerial implications.

新冠肺炎疫情期间客户和供应商集中度对企业弹性的影响:资源依赖和权力平衡
COVID-19大流行造成了需求和供应的严重中断。我们的研究利用大流行期间需求和供应的这种巨大变化来检查资源依赖和买方-供应商关系中的权力平衡/不平衡问题。具体而言,我们调查了大流行期间客户和供应商集中度对企业弹性的影响。利用资源依赖理论(RDT),我们的理论是,在不同的大流行阶段,需求和供应的变化通过改变焦点企业与其集中的客户和供应商之间的权力动态,影响客户和供应商集中度对企业弹性的影响。我们理论的核心是不断恶化的权力不平衡更加有害。通过生产率的损失和恢复(即变化)来衡量企业弹性,我们对2019年至2020年23440家中国上市公司的季度观察分析表明,客户集中度与中断阶段的企业弹性呈负相关,但在恢复阶段没有影响。供应商集中度与中断阶段的企业弹性呈正相关,但破坏了恢复阶段的企业弹性。这些发现在很大程度上证实了我们的理论命题。我们讨论了理论和管理意义。
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来源期刊
Journal of Operations Management
Journal of Operations Management 管理科学-运筹学与管理科学
CiteScore
11.00
自引率
15.40%
发文量
62
审稿时长
24 months
期刊介绍: The Journal of Operations Management (JOM) is a leading academic publication dedicated to advancing the field of operations management (OM) through rigorous and original research. The journal's primary audience is the academic community, although it also values contributions that attract the interest of practitioners. However, it does not publish articles that are primarily aimed at practitioners, as academic relevance is a fundamental requirement. JOM focuses on the management aspects of various types of operations, including manufacturing, service, and supply chain operations. The journal's scope is broad, covering both profit-oriented and non-profit organizations. The core criterion for publication is that the research question must be centered around operations management, rather than merely using operations as a context. For instance, a study on charismatic leadership in a manufacturing setting would only be within JOM's scope if it directly relates to the management of operations; the mere setting of the study is not enough. Published papers in JOM are expected to address real-world operational questions and challenges. While not all research must be driven by practical concerns, there must be a credible link to practice that is considered from the outset of the research, not as an afterthought. Authors are cautioned against assuming that academic knowledge can be easily translated into practical applications without proper justification. JOM's articles are abstracted and indexed by several prestigious databases and services, including Engineering Information, Inc.; Executive Sciences Institute; INSPEC; International Abstracts in Operations Research; Cambridge Scientific Abstracts; SciSearch/Science Citation Index; CompuMath Citation Index; Current Contents/Engineering, Computing & Technology; Information Access Company; and Social Sciences Citation Index. This ensures that the journal's research is widely accessible and recognized within the academic and professional communities.
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