How Team Emotions Impact Individual Employee Strain Before, During, and After a Stressful Event: A Latent Growth Curve Modeling Approach

IF 3.4 4区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Cornell Hospitality Quarterly Pub Date : 2021-07-07 DOI:10.1177/19389655211022661

S. Xu, Larry R. Martinez, Hubert B. van Hoof

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引用次数: 3

Abstract

Employee strain is a significant and costly issue for hospitality organizations. This study investigated the change trajectory of strain pre, during, and post a discrete stressful event and how cohesion and group emotional variability altered the shape of the trajectory. Using an experience sampling method approach, we gathered 402 daily observations from 84 workers in a period that included a specific stressful event, the opening of a one-night “theme dinner” restaurant that catered to dinner guests from the general public. We used latent growth curve modeling to investigate the change of strain among employees over time. The results showed that indicators of strain displayed inverted U-shaped trajectories (i.e., strain increased before and decreased after the stressful event) and that group cohesion and emotional variability affected the starting value and the change trajectory of strain. By investigating strain on a daily basis and considering group-based influences in response to discrete stressful events, this study provides significant implications to the hospitality literature and suggestions to hospitality managers on how to alleviate the impact of strain among their workforces.

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团队情绪在压力事件之前、期间和之后如何影响个体员工的压力:一种潜在增长曲线建模方法

对于酒店组织来说，员工压力是一个重要且代价高昂的问题。本研究探讨了离散压力事件发生前、发生中、发生后的应变变化轨迹，以及凝聚力和群体情绪变异如何改变应变变化轨迹的形状。采用经验抽样方法，我们收集了84名员工在一段时间内的402个日常观察结果，其中包括一个特定的压力事件，即一家为普通公众提供晚餐的“主题晚餐”餐厅的开业。我们使用潜在增长曲线模型来研究员工应变随时间的变化。结果表明:应变指标呈现倒u型变化轨迹(应激事件发生前应变增大，应激事件发生后应变减小)，群体凝聚力和情绪变异性影响应变的起始值和变化轨迹。通过调查日常压力，并考虑离散压力事件对群体的影响，本研究为酒店文献提供了重要的启示，并为酒店管理者提供了如何减轻员工压力影响的建议。

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来源期刊

Cornell Hospitality Quarterly Multiple-

CiteScore

8.50

自引率

2.90%

发文量

期刊介绍： Cornell Hospitality Quarterly (CQ) publishes research in all business disciplines that contribute to management practice in the hospitality and tourism industries. Like the hospitality industry itself, the editorial content of CQ is broad, including topics in strategic management, consumer behavior, marketing, financial management, real-estate, accounting, operations management, planning and design, human resources management, applied economics, information technology, international development, communications, travel and tourism, and more general management. The audience is academics, hospitality managers, developers, consultants, investors, and students.