The interplay of abusive supervision and coworker incivility on the turnover intention of frontliners: a mediation effect of work stress

IF 3.3 Q2 BUSINESS
Md Mostafizur Rahman
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引用次数: 1

Abstract

PurposeDrawing on the conservation of resources theory, the present study aims to design and explore the influence of abusive supervision and coworker incivility on turnover intention among frontline employees (FLEs). Besides the mediating effects of work stress between abusive supervision and turnover intention, coworker incivility and turnover intention also be explored.Design/methodology/approachData from 311 FLEs are collected by a self-administered structured questionnaire and analyzed by confirmatory factor analysis and structural equation model.FindingsThe empirical results established that abusive supervision and coworker incivility significantly predicts work stress and work stress significantly predicts turnover intention. Abusive supervision significantly predicts a positive relationship with turnover intention, whereas coworker incivility with turnover intention is vis-à-vis. Besides, abusive supervision and coworker incivility significantly predict turnover intention via work stress. The study further illustrated the control variables, e.g. education, experience, and proactive personality of FLEs.Research limitations/implicationsThe study finds abusive supervision and coworker incivility as stressors in the emerging economy for FLEs. However, coworker incivility on turnover intention cannot predict as expected because the roles of the supervisor and coworker are different in this context.Practical implicationsThe continuous support of supervisors and coworkers can reduce the stress and consequences of reducing the intention of turnover of FLEs. The concerns can enhance their support by using respect and credit for work, maintaining privacy, providing proper feedback, being sensible to the performance, and entitlement to any achievement. They also suggest ensuring a work environment of privacy, fair treatment, importance to suggestions, and ascertaining punishment for any colleague's mistreatment.Social implicationsThe frontliners always contribute a large pie of output for any organization. Supervisors and coworkers impact the day-to-day life of FLEs.Originality/valueAs a study on FLEs in the context of evolving economy, the investigation fulfills the inconsistencies of the previous result with the mediating role of work stress with a strong theoretical base.
滥用监督和同事不文明行为对一线员工离职意愿的影响:工作压力的中介效应
目的运用资源守恒理论,设计并探讨滥用监督和同事不文明行为对一线员工离职意愿的影响。除了工作压力在滥用监督和离职意向之间的中介作用外,还探讨了同事不文明行为和离职意向。设计/方法/方法311个FLE的数据通过自我管理的结构化问卷收集,并通过验证性因素分析和结构方程模型进行分析。实证结果表明,滥用监督和同事不文明行为显著预测工作压力,工作压力显著预测离职意愿。滥用监督显著地预测了与离职意图的正相关关系,而同事的不文明行为与离职意图是相对的。此外,滥用监督和同事不文明行为通过工作压力显著预测离职意向。该研究进一步说明了FLE的控制变量,如教育、经验和积极主动的个性。研究局限性/含义该研究发现,在新兴经济中,滥用监督和同事的不文明行为是FLE的压力源。然而,由于在这种情况下主管和同事的角色不同,同事在离职意向上的不文明行为无法如预期的那样预测。实际含义主管和同事的持续支持可以减轻减少FLE离职意向的压力和后果。这些担忧可以通过对工作的尊重和赞扬、维护隐私、提供适当的反馈、对表现保持理智以及获得任何成就的权利来加强他们的支持。他们还建议确保一个隐私、公平对待、重视建议的工作环境,并确定对任何同事虐待的惩罚。社会影响前线总是为任何组织贡献一大块产出。主管和同事影响着FLEs的日常生活。独创性/价值作为一项在经济发展背景下对FLEs进行的研究,该调查以强大的理论基础弥补了先前结果与工作压力中介作用的不一致。
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来源期刊
CiteScore
7.20
自引率
13.20%
发文量
69
期刊介绍: The Asia Pacific Journal of Business Administration (APJBA) publishes original research on: Business Strategy and Policy, Accounting and Board Governance, Marketing and People Management, and Operations and Supply Chain Management. The journal welcomes practical and skill-based submissions in these areas. There is particular interest in submissions regarding: Sustainable Business Practices, Quality Management Practices, Innovation and Creativity in Management, as well as Managing a Learning Organisation. The Asia Pacific region is full of collaborations between government, NGOs and private enterprise. Submissions are welcome which contribute to our understanding of partnerships and the cross-cultural issues. Research methods vary, and the journal is interested in the full diverse of qualitative (case and action research, etc) as well as quantitative survey studies and their recommendations. The APJBA seeks to become a forum for both established scholars and early career researchers in all aspects of management and business in the Asia-Pacific region. Emphasis is on rigour and relevance, on theory and practice, in a globalised scholarly environment.
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