The Roles of Social Media in Information Services: Systematic Review and Expert Scrutiny

IF 0.8 4区管理学 Q3 INFORMATION SCIENCE & LIBRARY SCIENCE

Libri-International Journal of Libraries and Information Studies Pub Date : 2022-09-30 DOI:10.1515/libri-2021-0124

H. Keshavarz, Y. Norouzi, A. Shabani

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引用次数: 0

Abstract

Abstract As useful tools in delivering information services, social media could create a wide range of opportunities and reduce communication costs significantly. The present study set out to initially identify the potential roles of social media in information services using a systematic review procedure. Using the meta-synthesis method, the identified roles were organized in a conceptual model and then prioritized through Shannon’s entropy technique. The results showed that the operational, financial, strategic, user-related, and informing roles ranked first to fifth, respectively. In the last step, the results of a survey of 30 experts active in online information services were analyzed using the weighted average method to be compared with the findings of the systematic review. The order of prioritization of the roles and indicators from the experts’ point of view showed financial, user-related, strategic, operational, and informing roles, respectively. The prioritization of roles in Shannon’s entropy method was similar to the results from the perspective of experts in terms of strategic and informing roles. However, experts have come to understand more about financial and user-related roles for social media. The only factor that had the greatest difference in ranks between Shannon’s entropy method and experts’ opinions survey was the operational role, which ranked first in Shannon’s entropy method and fourth in expert scrutiny. The present study is one of the first attempts to identify the possible roles of social media in information services that can be considered a pioneering research by related researchers.

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社交媒体在信息服务中的作用：系统综述与专家审视

摘要作为提供信息服务的有用工具，社交媒体可以创造广泛的机会，并显著降低沟通成本。本研究旨在通过系统的审查程序，初步确定社交媒体在信息服务中的潜在作用。使用元综合方法，将确定的角色组织在一个概念模型中，然后通过Shannon的熵技术进行优先级排序。结果显示，运营、财务、战略、用户相关和告知角色分别排名第一至第五。在最后一步中，使用加权平均法对30名活跃于在线信息服务的专家的调查结果进行了分析，并将其与系统审查的结果进行了比较。从专家的角度来看，角色和指标的优先顺序分别显示了财务、用户相关、战略、运营和信息作用。Shannon熵方法中的角色优先级与专家视角下的战略和告知角色的结果相似。然而，专家们已经对社交媒体的财务和用户相关角色有了更多的了解。Shannon熵法与专家意见调查之间排名差异最大的唯一因素是操作作用，该因素在Shannon熵方法中排名第一，在专家审查中排名第四。本研究是首次尝试确定社交媒体在信息服务中的可能作用之一，这可以被相关研究人员视为一项开创性的研究。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Libri-International Journal of Libraries and Information Studies INFORMATION SCIENCE & LIBRARY SCIENCE-

CiteScore

1.70

自引率

0.00%

发文量

期刊介绍： Libri, International Journal of Libraries and Information Services, investigates the functions of libraries and information services from both a historical and present-day perspective and analyses the role of information in cultural, organizational, national and international developments. The periodical reports on current trends in librarianship worldwide and describes the transformation of libraries and information services resulting from the introduction of new information technologies and working methods. Background information and the latest research findings in librarianship and information science are made accessible to experts and a broader public. Articles are in English and conform to the highest academic standards.