Show, don't tell: Education and physical exposure effects in remanufactured product markets

IF 6.5 2区 管理学 Q1 MANAGEMENT
Huseyn Abdulla, James D. Abbey, A. Selin Atalay, Margaret G. Meloy
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引用次数: 0

Abstract

We study the effectiveness of two theoretically and practically relevant interventions designed to increase familiarity with and thereby stimulate the appeal of and willingness to pay (WTP) for remanufactured (refurbished) consumer products that are often found repulsive by consumers: (1) educating consumers about the remanufacturing process, (2) providing physical exposure to remanufactured products. We find that education does not cause an increase in the appeal of and WTP for remanufactured consumer products. Providing physical exposure to remanufactured products, relative to text and text-plus picture or video modalities, significantly increases both the appeal and WTP as a result of increasing perceived quality and decreasing disgust. Sellers can benefit from marketing remanufactured consumer products through physical channels (i.e., brick-and-mortar, outlet, showroom stores) as opposed to solely through online channels, which is the common practice among many sellers.

展示,不告诉:再制造产品市场中的教育和身体暴露效应
我们研究了两种理论和实践相关的干预措施的有效性,这两种干预措施旨在提高消费者对再制造(翻新)消费品的熟悉程度,从而激发消费者对再制造消费品的吸引力和支付意愿(WTP)。我们发现,教育并不会提高再制造消费品的吸引力和 WTP。与文字和文字加图片或视频的方式相比,提供对再制造产品的实际接触会显著提高吸引力和WTP,这是由于感知质量的提高和厌恶感的降低。通过实体渠道(即实体店、直销店、陈列室商店)营销再制造消费品,而不是仅仅通过网络渠道(这是许多卖家的普遍做法),卖家可以从中获益。
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来源期刊
Journal of Operations Management
Journal of Operations Management 管理科学-运筹学与管理科学
CiteScore
11.00
自引率
15.40%
发文量
62
审稿时长
24 months
期刊介绍: The Journal of Operations Management (JOM) is a leading academic publication dedicated to advancing the field of operations management (OM) through rigorous and original research. The journal's primary audience is the academic community, although it also values contributions that attract the interest of practitioners. However, it does not publish articles that are primarily aimed at practitioners, as academic relevance is a fundamental requirement. JOM focuses on the management aspects of various types of operations, including manufacturing, service, and supply chain operations. The journal's scope is broad, covering both profit-oriented and non-profit organizations. The core criterion for publication is that the research question must be centered around operations management, rather than merely using operations as a context. For instance, a study on charismatic leadership in a manufacturing setting would only be within JOM's scope if it directly relates to the management of operations; the mere setting of the study is not enough. Published papers in JOM are expected to address real-world operational questions and challenges. While not all research must be driven by practical concerns, there must be a credible link to practice that is considered from the outset of the research, not as an afterthought. Authors are cautioned against assuming that academic knowledge can be easily translated into practical applications without proper justification. JOM's articles are abstracted and indexed by several prestigious databases and services, including Engineering Information, Inc.; Executive Sciences Institute; INSPEC; International Abstracts in Operations Research; Cambridge Scientific Abstracts; SciSearch/Science Citation Index; CompuMath Citation Index; Current Contents/Engineering, Computing & Technology; Information Access Company; and Social Sciences Citation Index. This ensures that the journal's research is widely accessible and recognized within the academic and professional communities.
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