How Relationship Quality, Service Quality, and Value Affect the Intention to Purchase IT/IS Outsourcing Services

IF 3 3区管理学 Q2 COMPUTER SCIENCE, INFORMATION SYSTEMS

Information Systems Management Pub Date : 2021-02-15 DOI:10.1080/10580530.2021.1883776

Chung-Lun Wei

引用次数: 6

Abstract

ABSTRACT This study investigates how the interpersonal relationship quality between a salesperson and customer as well as the supplier’s service quality and value affect purchase intentions in information technology/information systems outsourcing service settings and examines the moderating effects of relationship quality. The results indicate that relationship quality and value affect purchase intentions. Perceived value mediates the impact of service quality on purchase intentions. Relationship quality negatively moderates the relationship between service quality and purchase intentions.

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关系质量、服务质量和价值如何影响购买IT/IS外包服务的意愿

摘要本研究考察了在信息技术/信息系统外包服务环境中，销售人员与顾客之间的人际关系质量、供应商的服务质量和价值对购买意愿的影响，并考察了关系质量的调节作用。结果表明，关系质量和价值对购买意愿有影响。感知价值在服务质量对购买意愿的影响中起中介作用。关系质量负向调节服务质量与购买意愿的关系。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Information Systems Management 工程技术-计算机：信息系统

CiteScore

14.60

自引率

1.60%

发文量

审稿时长

>12 weeks

期刊介绍： Information Systems Management (ISM) is the on-going exchange of academic research, best practices, and insights based on managerial experience. The journal’s goal is to advance the practice of information systems management through this exchange. To meet this goal, ISM features themed papers examining a particular topic. In addition to themed papers, the journal regularly publishes on the following topics in IS management. Achieving Strategic IT Alignment and Capabilities IT Governance CIO and IT Leadership Roles IT Sourcing Planning and Managing an Enterprise Infrastructure IT Security Selecting and Delivering Application Solutions Portfolio Management Managing Complex IT Projects E-Business Technologies Supporting Knowledge Work The target readership includes both academics and practitioners. Hence, submissions integrating research and practice, and providing implications for both, are encouraged.