HRM practices and innovative work behavior within the hotel industry in Pakistan: Harmonious passion as a mediator

Q2 Business, Management and Accounting

Journal of Human Resources in Hospitality and Tourism Pub Date : 2021-08-03 DOI:10.1080/15332845.2021.1959803

Ghulam Jan, S. Zainal, M. Lee

引用次数: 8

Abstract

Abstract Innovative work behavior (IWB) forms an essential basis for obtaining competitive advantage and long-term success for organizations. Empirical research on this behavior has received limited attention in hospitality context. This study tests a conceptual model that examines how IWB can be transpired through the different aspects of HRM practices (i.e., service training, servicing empowerment, participation in decision making) via harmonious passion. Two hundred and twenty full-time employees who worked in the four- and five-star hotels in Pakistan participated in the study. The findings reported significant mediating effect of harmonious passion between the three aspects of HRM practices and IWB.

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巴基斯坦酒店业人力资源管理实践与创新工作行为：和谐的激情作为中介

摘要创新工作行为是组织获得竞争优势和长期成功的重要基础。关于这种行为的实证研究在酒店环境中受到的关注有限。本研究测试了一个概念模型，该模型考察了IWB如何通过和谐激情在人力资源管理实践的不同方面(即服务培训、服务授权、参与决策)中得到体现。220名在巴基斯坦四星级和五星级酒店工作的全职员工参与了这项研究。研究结果表明，和谐激情在人力资源管理实践的三个方面与IWB之间具有显著的中介作用。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Human Resources in Hospitality and Tourism Business, Management and Accounting-Organizational Behavior and Human Resource Management

CiteScore

3.90

自引率

0.00%

发文量

期刊介绍： The Journal of Human Resources in Hospitality & Tourism encompasses the vast and diversified research on issues impacting human resources in the hospitality and tourism industry. It strives to be the preeminent forum for the dissemination of key academic and industry research and encourages research from both industry experts as well as academic experts. The Journal also examines the latest issues and trends in education as it related to human resources theory and practice. In addition to reporting on the best practices in the hospitality industry, the refereed Journal of Human Resources in Hospitality & Tourism covers such relevant topics as: -Turnover-related issues in the hospitality industry- Workplace violence- Employee attitude surveys- Well-being- Departmental conflict issues- Career paths among managers- Drug and alcohol abuse- The labor shortage in the hospitality industry- Employee empowerment- Education and training- Employee incentive programs- Recruitment and retention- Workforce diversity- Employee engagement