Changing face of public agencies in workplace conflict resolution: A six country study

Abstract

This six-country study includes examination of the institutional context in which public agencies for conflict resolution operate; the internal and external pressures for change in the activities of these agencies, including the shift from collective to individual forms of workplace conflict; the extent to which the changes being introduced are altering the traditional organizational character or culture of these bodies; and the effects of the pandemic on how public agencies involved in conflict resolution carry out their work.