{"title":"Improving knowledge retention in the cross-border mergers of the telecommunications industry of Lesotho","authors":"Tahleho Tseole, P. Ngulube","doi":"10.1177/02663821221110119","DOIUrl":null,"url":null,"abstract":"This article has been extracted from the larger PhD study which sought to investigate how knowledge retention (KR) may be improved in the context of cross-border mergers of the telecommunication industry of Lesotho. This is a quantitative case study research that triangulated interviews and questionnaires as instruments of data collection. The results for the study indicated that although there were no formal policies in place that guided the retention of knowledge, somehow knowledge was retained during the merger process. On the other hand, a considerable amount of valuable knowledge may have been lost because employees who either left the organisation during the process or those who were apparently forced to resign just left the organisation with no proper KR arrangement. The findings of the study also showed that the Econet Telecom Lesotho (ETL) merger was accompanied by a high staff turnover resulting from both forced and voluntary resignations.","PeriodicalId":39735,"journal":{"name":"Business Information Review","volume":"39 1","pages":"124 - 135"},"PeriodicalIF":0.0000,"publicationDate":"2022-06-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"2","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Business Information Review","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1177/02663821221110119","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"Economics, Econometrics and Finance","Score":null,"Total":0}
引用次数: 2
Abstract
This article has been extracted from the larger PhD study which sought to investigate how knowledge retention (KR) may be improved in the context of cross-border mergers of the telecommunication industry of Lesotho. This is a quantitative case study research that triangulated interviews and questionnaires as instruments of data collection. The results for the study indicated that although there were no formal policies in place that guided the retention of knowledge, somehow knowledge was retained during the merger process. On the other hand, a considerable amount of valuable knowledge may have been lost because employees who either left the organisation during the process or those who were apparently forced to resign just left the organisation with no proper KR arrangement. The findings of the study also showed that the Econet Telecom Lesotho (ETL) merger was accompanied by a high staff turnover resulting from both forced and voluntary resignations.
Business Information ReviewEconomics, Econometrics and Finance-Economics, Econometrics and Finance (miscellaneous)
CiteScore
2.50
自引率
0.00%
发文量
22
期刊介绍:
Business Information Review (BIR) is concerned with information and knowledge management within organisations. To be successful organisations need to gain maximum value from exploiting relevant information and knowledge. BIR deals with information strategies and operational good practice across the range of activities required to deliver this information dividend. The journal aims to highlight developments in the economic, social and technological landscapes that will impact the way organisations operate. BIR also provides insights into the factors that contribute to individual professional success.