Improving knowledge retention in the cross-border mergers of the telecommunications industry of Lesotho

Q2 Economics, Econometrics and Finance
Tahleho Tseole, P. Ngulube
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引用次数: 2

Abstract

This article has been extracted from the larger PhD study which sought to investigate how knowledge retention (KR) may be improved in the context of cross-border mergers of the telecommunication industry of Lesotho. This is a quantitative case study research that triangulated interviews and questionnaires as instruments of data collection. The results for the study indicated that although there were no formal policies in place that guided the retention of knowledge, somehow knowledge was retained during the merger process. On the other hand, a considerable amount of valuable knowledge may have been lost because employees who either left the organisation during the process or those who were apparently forced to resign just left the organisation with no proper KR arrangement. The findings of the study also showed that the Econet Telecom Lesotho (ETL) merger was accompanied by a high staff turnover resulting from both forced and voluntary resignations.
提高莱索托电信业跨境合并中的知识保留率
本文摘自一项更大的博士研究,该研究旨在调查在莱索托电信行业跨境合并的背景下如何提高知识保留率。这是一项定量的案例研究,将访谈和问卷作为数据收集的工具。研究结果表明,尽管没有指导保留知识的正式政策,但在合并过程中,知识在某种程度上得到了保留。另一方面,由于在此过程中离开组织的员工或明显被迫辞职的员工在没有适当KR安排的情况下离开组织,可能会损失大量有价值的知识。研究结果还表明,莱索托经济电信公司(ETL)的合并伴随着员工流动率高的问题,这是由于被迫和自愿辞职造成的。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
Business Information Review
Business Information Review Economics, Econometrics and Finance-Economics, Econometrics and Finance (miscellaneous)
CiteScore
2.50
自引率
0.00%
发文量
22
期刊介绍: Business Information Review (BIR) is concerned with information and knowledge management within organisations. To be successful organisations need to gain maximum value from exploiting relevant information and knowledge. BIR deals with information strategies and operational good practice across the range of activities required to deliver this information dividend. The journal aims to highlight developments in the economic, social and technological landscapes that will impact the way organisations operate. BIR also provides insights into the factors that contribute to individual professional success.
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