Using Trust as a Resource for Social Value Creation: A Case of JanaJal

Q4 Business, Management and Accounting
Reeti Kulshrestha, A. Sahay, S. Sengupta
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引用次数: 1

Abstract

Research question: With the help of an instrumental research case on a social enterprise in India that provides a solution to those with none or limited access to fresh drinking water, this study aims to explore how trust helps create social value. Links to theory: At the theoretical level, the study draws upon ‘trust’ and ‘social value’ literature to examine how a social entrepreneur utilized trust as an enabler to creating social value. Phenomenon studied: The case developed deeper understanding of the phenomena of ‘trust helps creating social value’. Type of the case: It is an instrumental research case study that helps explore the phenomenon and draws connections between trust and social value creation if any. Case context: The case context is making affordable drinking water available to all, especially the community of people who are deprived of it. Findings: Conducting a series of in-depth interviews with the founder, we developed a better understanding of how the social entrepreneur used trust as a resource to create social value in the context of affordable drinking water. The findings showed how the protagonist (founder) worked on gaining trust of his beneficiaries and stakeholders to create social value. Findings also revealed the enablers and deterrents of trust in social value creation. Discussions: Our study shows how trust as a resource creates social value. In the context of our study, it contributes on how a social entrepreneur is creating social value not only by making affordable drinking water accessible to all but also deliver other social value creation benefits. The study brings out legitimacy, technology and social network as its enablers. The study also intends to fill the knowledge gap on how firms create social value by building trust with stakeholders and beneficiaries. Since little is known about trust even at the level of beneficiaries and stakeholders, our study aims to develop a better understanding of the phenomenon.
利用信任作为社会价值创造的资源:以JanaJal为例
研究问题:本研究通过对印度一家社会企业的工具性研究案例,探讨信任如何帮助创造社会价值。该社会企业为那些没有或有限获得新鲜饮用水的人提供了解决方案。与理论的联系:在理论层面上,本研究借鉴了“信任”和“社会价值”的文献来研究社会企业家如何利用信任作为创造社会价值的推动者。研究现象:加深了对“信任有助于创造社会价值”现象的理解。案例类型:这是一个工具性的研究案例,有助于探索这一现象,并在信任与社会价值创造之间建立联系。案例背景:案例背景是使所有人,特别是缺乏饮用水的社区,都能获得负担得起的饮用水。研究发现:通过对创始人的一系列深入访谈,我们对社会企业家如何在可负担饮用水的背景下将信任作为一种资源来创造社会价值有了更好的理解。研究结果显示了主角(创始人)如何努力获得受益人和利益相关者的信任,以创造社会价值。研究结果还揭示了信任在社会价值创造中的促进因素和阻碍因素。讨论:我们的研究显示了信任作为一种资源如何创造社会价值。在我们的研究背景下,它有助于社会企业家如何创造社会价值,不仅通过使所有人都能获得负担得起的饮用水,而且还提供其他社会价值创造效益。该研究指出,合法性、技术和社交网络是其推动者。该研究还旨在填补企业如何通过与利益相关者和受益人建立信任来创造社会价值的知识空白。由于即使在受益人和利益相关者的层面上,对信任的了解也很少,因此我们的研究旨在更好地理解这一现象。
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来源期刊
South Asian Journal of Business and Management Cases
South Asian Journal of Business and Management Cases Business, Management and Accounting-Management of Technology and Innovation
CiteScore
1.70
自引率
0.00%
发文量
19
期刊介绍: South Asian Journal of Business and Management Cases (SAJBMC) is a peer-reviewed, tri-annual journal of Birla Institute of Management Technology, Greater Noida (India). The journal aims to provide a space for high-quality original research or analytical cases, evidence-based case studies, comparative studies on industry sectors, products, and practical applications of management concepts. The journal likes to publish problem-solving, decisional and applied types of cases. Such cases must have linkage with theory, at least one dilemma (also known as case issue) and a protagonist around whom the case issue will revolve. Publication of pure research, applied research and field studies with empirical data do not fall under the domain of SAJBMC. Fictitious cases are not welcome.
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