Survey mode and satisfaction with democracy

Abstract

A growing body of evidence indicates the public is less committed to democracy than conventional wisdom long held. One possibility is that many in the public have internalized the norm that democracy is “good” but that such support is not firmly held. An implication of this reasoning is that because there is an expectation to express support for democracy, responses will be influenced by the presence of an interviewer due to social desirability effects. In this note, we examine the 2012 and 2016 American National Election Studies—in each year, a portion of respondents were interviewed via the internet while others were interviewed face-to-face. We identify a politically relevant difference between the two survey modes: those interviewed face-to-face express greater satisfaction with democracy. Indeed, the difference we identify is similar in magnitude to the difference typically observed between electoral winners and electoral losers. Our result is robust to different measurement and estimation strategies. While levels of satisfaction are influenced by the presence of an interviewer, a followup analysis indicates that the relationship between satisfaction and winner–loser status is similar across modes.