Residents' satisfaction of property management mobile applications: a study in the context of strata property in Kuala Lumpur, Malaysia

IF 16.4 1区化学 Q1 CHEMISTRY, MULTIDISCIPLINARY

Accounts of Chemical Research Pub Date : 2023-08-07 DOI:10.1108/pm-08-2022-0058

Abdul Basit, Ismail Nizam, R. Goh, Sharmila Sethumadhavan, N. Hanif, Zubair Hassan, Ainoriza Mohd Aini

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Abstract

PurposeProperty management companies in residential properties are increasingly using ICT and specific property management software applications to conduct daily property management tasks. However, the benefits of using specific software applications and how it can add value to property management companies are largely unexplored. The present study examines the impact of property management mobile applications usage features on strata property residents' satisfaction in Kuala Lumpur.Design/methodology/approachA total of 205 residents from 3 strata residential buildings in Kuala Lumpur using property management applications were surveyed. The study employed structural equation modelling using SPSS Amos software.FindingsThe findings suggest that visitor management and security management via software applications positively influence the residents' satisfaction. However, facility management via software application was found to be negatively affecting residents' satisfaction.Originality/valueThe study highlighted the benefit of property managers adopting property management software to achieve increased residents' satisfaction in strata residential properties.

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居民对物业管理移动应用程序的满意度:马来西亚吉隆坡分层物业背景下的研究

住宅物业的物业管理公司越来越多地使用ICT和特定的物业管理软件应用程序来进行日常的物业管理任务。然而，使用特定软件应用程序的好处，以及它如何为物业管理公司增加价值，在很大程度上尚未得到探索。本研究考察了物业管理移动应用程序使用功能对吉隆坡分层物业居民满意度的影响。设计/方法/方法在吉隆坡的3层住宅楼中，共有205名居民使用物业管理应用程序进行了调查。本研究采用SPSS Amos软件进行结构方程建模。研究结果表明，访客管理和安全管理对居民满意度有正向影响。然而，通过软件应用的设施管理对居民的满意度有负面影响。独创性/价值研究强调了物业管理公司采用物业管理软件的好处，以提高居民对分层住宅物业的满意度。

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来源期刊

Accounts of Chemical Research 化学-化学综合

CiteScore

31.40

自引率

1.10%

发文量

312

审稿时长

2 months

期刊介绍： Accounts of Chemical Research presents short, concise and critical articles offering easy-to-read overviews of basic research and applications in all areas of chemistry and biochemistry. These short reviews focus on research from the author’s own laboratory and are designed to teach the reader about a research project. In addition, Accounts of Chemical Research publishes commentaries that give an informed opinion on a current research problem. Special Issues online are devoted to a single topic of unusual activity and significance. Accounts of Chemical Research replaces the traditional article abstract with an article "Conspectus." These entries synopsize the research affording the reader a closer look at the content and significance of an article. Through this provision of a more detailed description of the article contents, the Conspectus enhances the article's discoverability by search engines and the exposure for the research.