System Statuses in Academic Libraries: Increasing Transparency and Improving the User Experience

Q2 Social Sciences

Journal of Library and Information Services in Distance Learning Pub Date : 2022-10-07 DOI:10.1080/1533290X.2022.2131694

Lauren M. Puzier, Rebecca A. Nous

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引用次数: 0

Abstract

Abstract "is facebook down" trended on Google on October 4, 2021, when Facebook became temporarily globally unavailable. Web users proactively seek information when they encounter issues online. System status dashboards are one way libraries can leverage this behavior to share changes to resources or services and improve transparency, reference services, and the user experience. The University at Albany Libraries Discovery Services Librarian and User Experience Librarian implemented Springshare’s System Status Management tool to share system statuses with library staff and the campus community. The institutional context, implementation, and impact are described in this article. The authors reviewed Association of Research Libraries members’ library websites to investigate if and how system statuses are being used to communicate with patrons. Results indicate that the majority of libraries reviewed do not employ a dedicated system status dashboard to share information with their constituents, but may use other types of alerts instead.

查看原文本刊更多论文

高校图书馆的系统现状:增加透明度和改善用户体验

2021年10月4日，当facebook暂时在全球范围内不可用时，b谷歌上出现了“facebook down了吗”的趋势。当用户在网上遇到问题时，他们会主动寻求信息。系统状态指示板是图书馆利用这种行为来共享对资源或服务的更改并改进透明度、参考服务和用户体验的一种方式。奥尔巴尼大学图书馆发现服务馆员和用户体验馆员实施了Springshare的系统状态管理工具，与图书馆工作人员和校园社区共享系统状态。本文将描述制度背景、实现和影响。作者审查了研究图书馆协会成员的图书馆网站，以调查系统状态是否以及如何被用于与用户交流。结果表明，审查的大多数库没有使用专用的系统状态指示板来与其组成部分共享信息，而是可能使用其他类型的警报。

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来源期刊

Journal of Library and Information Services in Distance Learning Social Sciences-Library and Information Sciences

CiteScore

1.90

自引率

0.00%

发文量

期刊介绍： The Journal of Library & Information Services in Distance Learning is the first journal to specifically address the issues and concerns of librarians and information specialists in the rapidly growing field of distance education. The issues surrounding the delivery of library services to this population are sufficiently unique so as to require the specialty supplied by this journal. The journal accepts original research, theoretical papers, substantive articles, essays, book and literature reviews, and research reports that cover programs and innovations throughout the international community.