How do high-tech industry remote team employees learn to manage their emotions?

IF 1.2 4区管理学 Q4 MANAGEMENT

Culture and Organization Pub Date : 2022-10-11 DOI:10.1080/14759551.2022.2125516

Nurit Zaidman, J. Dodick

引用次数: 0

Abstract

ABSTRACT High-tech employees, need to manage their emotions on a daily basis, given their interactions with culturally different colleagues; nonetheless, they are not given much direction about such issues. Based on interviews with 75 Israeli workers employed by 25 high-tech companies, this study explains the display rules in high-tech organizations and the ways employees learn to manage their emotions. The results indicate that high-tech, global team employees engage regularly in emotional labor with co-workers while experiencing tremendous difficulties. Concurrently, their organizations do not communicate clear and detailed display rules such that the employees tend to learn about emotional labor, either independently via observation of others or via hard-earned experience. In addition to the emotional-rational dichotomy that has been discussed previously, we have identified individualism and personal responsibility as key premises explaining minimal or the absence of explicit display rules, and the ways that individuals learn emotional labor.

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高科技行业远程团队员工如何学会管理自己的情绪?

高科技员工每天都需要管理自己的情绪，因为他们与不同文化背景的同事互动;然而，在这些问题上，他们并没有得到太多的指导。本研究通过对25家高科技公司的75名以色列员工的访谈，解释了高科技组织中的表现规则以及员工学习管理情绪的方式。结果表明，高科技、全球化团队的员工在经历巨大困难的情况下，经常与同事进行情绪劳动。同时，他们的组织没有传达清晰和详细的表现规则，以至于员工倾向于通过观察他人或通过来之不易的经验来独立学习情绪劳动。除了之前讨论过的情绪-理性二分法之外，我们还将个人主义和个人责任确定为解释明确表现规则最小化或缺失的关键前提，以及个人学习情绪劳动的方式。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Culture and Organization MANAGEMENT-

CiteScore

3.20

自引率

12.50%

发文量

期刊介绍： Culture and Organization was founded in 1995 as Studies in Cultures, Organizations and Societies . It represents the intersection of academic disciplines that have developed distinct qualitative, empirical and theoretical vocabularies to research organization, culture and related social phenomena. Culture and Organization features refereed articles that offer innovative insights and provoke discussion. It particularly offers papers which employ ethnographic, critical and interpretive approaches, as practised in such disciplines as organizational, communication, media and cultural studies, which go beyond description and use data to advance theoretical reflection. The Journal also presents papers which advance our conceptual understanding of organizational phenomena. Culture and Organization features refereed articles that offer innovative insights and provoke discussion. It particularly offers papers which employ ethnographic, critical and interpretive approaches, as practised in such disciplines as communication, media and cultural studies, which go beyond description and use data to advance theoretical reflection. The journal also presents papers which advance our conceptual understand-ing of organizational phenomena.