“Can you come tell people to be quiet?”: Analyzing chat questions from on-campus and off-campus patrons

Q2 Social Sciences

Journal of Library and Information Services in Distance Learning Pub Date : 2020-10-01 DOI:10.1080/1533290X.2021.1873892

D. Skaggs

引用次数: 3

Abstract

Abstract Chat reference is popular with both on and off campus users as well as distance students. This article presents the results of a chat transcript analysis project that used fall semester 2019 transcripts to compare question types and disconnect issues for on campus, off campus, and distance students.

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“你能来告诉人们安静吗？”：分析校内外顾客的聊天问题

摘要聊天参考深受校内外用户以及远程学生的欢迎。本文介绍了一个聊天记录分析项目的结果，该项目使用2019年秋季学期的记录来比较校内、校外和远程学生的问题类型和脱节问题。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Library and Information Services in Distance Learning Social Sciences-Library and Information Sciences

CiteScore

1.90

自引率

0.00%

发文量

期刊介绍： The Journal of Library & Information Services in Distance Learning is the first journal to specifically address the issues and concerns of librarians and information specialists in the rapidly growing field of distance education. The issues surrounding the delivery of library services to this population are sufficiently unique so as to require the specialty supplied by this journal. The journal accepts original research, theoretical papers, substantive articles, essays, book and literature reviews, and research reports that cover programs and innovations throughout the international community.