Ten Things Every Manager Should Know About Nonverbal Behavior

IF 6.3 2区管理学 Q1 BUSINESS

California Management Review Pub Date : 2021-02-01 DOI:10.1177/0008125620982663

D. Carney

引用次数: 8

Abstract

Managers—whether they realize it or not—have a profound influence over how people they work with think and feel. This article presents ten nonverbal behaviors managers should (or should not) be doing, the science behind them, and the tools to start modifying them. The ten topics covered are: avoiding micro-aggressions, liking and valuing others, building trust and consensus, listening, resting “cranky face,” power, status, intelligence, deception, and how to leverage the “wisdom of the crowd” to better “read” others. Knowing these nonverbal strategies can potentially make managers more effective in their workplace.

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每一位经理都应该知道的关于非言语行为的十件事

管理者——不管他们是否意识到这一点——对与他们共事的人的想法和感受有着深远的影响。这篇文章介绍了管理者应该(或不应该)做的十种非语言行为，它们背后的科学，以及开始修改它们的工具。这10个主题包括:避免微侵犯、喜欢和重视他人、建立信任和共识、倾听、放下“暴躁的脸”、权力、地位、智慧、欺骗，以及如何利用“群体智慧”更好地“读懂”他人。了解这些非语言策略可能会使管理者在工作场所更有效率。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

California Management Review Multiple-

CiteScore

18.40

自引率

3.00%

发文量

期刊介绍： California Management Review (CMR) serves as a vital link between academia and management practice, offering leading-edge research with practical applications. Edited at UC Berkeley’s Haas School of Business, CMR covers a wide range of management topics, including innovation, strategy, sustainable practices, and human resources. CMR ranks among the top management journals globally, distributing articles through outlets like Harvard Business School Publishing and SAGE Publishing. Focused on bridging academia and practice, CMR ensures that all articles are based on rigorous academic research while providing actionable insights for managers. In addition to regular issues, CMR publishes special issues and sections on relevant topics, often guest-edited by leading faculty. Recent special issues have covered dynamic capabilities, city innovation, big data, and intellectual property management.