Building casino employees’ affective commitment: A mediated moderation model

Q2 Business, Management and Accounting

Journal of Human Resources in Hospitality and Tourism Pub Date : 2022-08-02 DOI:10.1080/15332845.2022.2106620

Louis Tze-Ngai Vong

引用次数: 0

Abstract

Abstract The affective commitment of employees has long been regarded as an important factor affecting workplace productivity. For casino operators, the business reality dictates that winning the hearts of employees is never easy. This study aims to deepen understanding regarding how casino employees’ affective commitment develops. Essentially, the study has adopted an integrated view in delineating the underlying mechanism and factors that cultivate casino employees’ emotional attachment to the organization. Findings of this study indicated that perceived fairness in pay, job satisfaction, and organizational climate are important determinants that play distinct roles in the transmission mechanism. Theoretical and practical implications are discussed.

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建立赌场员工的情感承诺：一个中介调节模型

长期以来，员工的情感承诺一直被认为是影响工作效率的重要因素。对于赌场运营商来说，商业现实表明，赢得员工的心从来都不是一件容易的事。本研究旨在加深对赌场员工情感承诺如何发展的理解。从本质上讲，这项研究采用了一种综合的观点来描述培养赌场员工对组织情感依恋的潜在机制和因素。本研究结果表明，薪酬公平感、工作满意度和组织氛围是重要的决定因素，在传播机制中发挥着不同的作用。讨论了理论和实践意义。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Human Resources in Hospitality and Tourism Business, Management and Accounting-Organizational Behavior and Human Resource Management

CiteScore

3.90

自引率

0.00%

发文量

期刊介绍： The Journal of Human Resources in Hospitality & Tourism encompasses the vast and diversified research on issues impacting human resources in the hospitality and tourism industry. It strives to be the preeminent forum for the dissemination of key academic and industry research and encourages research from both industry experts as well as academic experts. The Journal also examines the latest issues and trends in education as it related to human resources theory and practice. In addition to reporting on the best practices in the hospitality industry, the refereed Journal of Human Resources in Hospitality & Tourism covers such relevant topics as: -Turnover-related issues in the hospitality industry- Workplace violence- Employee attitude surveys- Well-being- Departmental conflict issues- Career paths among managers- Drug and alcohol abuse- The labor shortage in the hospitality industry- Employee empowerment- Education and training- Employee incentive programs- Recruitment and retention- Workforce diversity- Employee engagement