{"title":"Social Commerce’s Operation Activities Patterns in Thailand","authors":"Raywadee Sakdulyatham, Somjaree Preeyanont","doi":"10.7903/IJECS.2011","DOIUrl":null,"url":null,"abstract":"Nowadays, S-Commerce is a popular business operation channel and tends to welcome more new business operators. However, most of them have an obstacle in choosing the correct tools for operations which are available in many patterns. The main objective of this research is to find the most popular pattern of trading activities through S-Commerce in Thailand as to be guidelines for new business operators. A survey by interview was conducted on methods used to implement buying and selling activities according to consumer buying decision-making process from 120 S-Commerce business operators in the Bangkok Metropolitan Region by convenience sampling. The obtained methods were analyzed to find out the most common patterns. The findings from the study showed that most sellers selected Facebook to promote their businesses by providing details through Facebook pages and allowing customers to contact them for more information via inbox and telephone. Making purchases, informing payment channels, and confirming product delivery are done in inbox and customers give feedback on Facebook pages, followed by using Facebook in combination with LINE. Details of the product were given through Facebook pages and LINE Timeline. Customers contact for more information through LINE Chat and telephone. Making purchases and informing payment channels are done through LINE Chat. Products are sent directly to customers. Customers give feedback through Facebook pages. Some buyers and sellers were asked and it was found that most buyers would like to ask for additional details through other channels and sellers would like to expand their groups of customers. Therefore, it is necessary to increase channels in implementing activities that are making purchase order and inventory management difficult. In this regard, they selected to offer products through different channels but control the number or ordering channels to be limited to ensure purchase orders will be better managed, suitable for small business with small capital. Additional functions should be developed in bringing purchase orders from chat channel to store and manage in a systematic manner and be easy to use. It can be seen that S-Commerce has been conducted worldwide and its tendency seems to be moving higher. Some products of Thailand are desired by foreigners. In order to expand customer bases overseas, an automatic language translation functions on social media should be developed. Keywords: Social Commerce (S-Commerce); Business operation; Buying and selling activities; Activities pattern","PeriodicalId":38305,"journal":{"name":"International Journal of Electronic Commerce Studies","volume":" ","pages":""},"PeriodicalIF":0.0000,"publicationDate":"2021-10-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Electronic Commerce Studies","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.7903/IJECS.2011","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"Computer Science","Score":null,"Total":0}
引用次数: 0
Abstract
Nowadays, S-Commerce is a popular business operation channel and tends to welcome more new business operators. However, most of them have an obstacle in choosing the correct tools for operations which are available in many patterns. The main objective of this research is to find the most popular pattern of trading activities through S-Commerce in Thailand as to be guidelines for new business operators. A survey by interview was conducted on methods used to implement buying and selling activities according to consumer buying decision-making process from 120 S-Commerce business operators in the Bangkok Metropolitan Region by convenience sampling. The obtained methods were analyzed to find out the most common patterns. The findings from the study showed that most sellers selected Facebook to promote their businesses by providing details through Facebook pages and allowing customers to contact them for more information via inbox and telephone. Making purchases, informing payment channels, and confirming product delivery are done in inbox and customers give feedback on Facebook pages, followed by using Facebook in combination with LINE. Details of the product were given through Facebook pages and LINE Timeline. Customers contact for more information through LINE Chat and telephone. Making purchases and informing payment channels are done through LINE Chat. Products are sent directly to customers. Customers give feedback through Facebook pages. Some buyers and sellers were asked and it was found that most buyers would like to ask for additional details through other channels and sellers would like to expand their groups of customers. Therefore, it is necessary to increase channels in implementing activities that are making purchase order and inventory management difficult. In this regard, they selected to offer products through different channels but control the number or ordering channels to be limited to ensure purchase orders will be better managed, suitable for small business with small capital. Additional functions should be developed in bringing purchase orders from chat channel to store and manage in a systematic manner and be easy to use. It can be seen that S-Commerce has been conducted worldwide and its tendency seems to be moving higher. Some products of Thailand are desired by foreigners. In order to expand customer bases overseas, an automatic language translation functions on social media should be developed. Keywords: Social Commerce (S-Commerce); Business operation; Buying and selling activities; Activities pattern
期刊介绍:
The IJECS is a double-blind referred academic journal for all fields of Electronic Commerce. To serve as an international platform, the IJECS encourages manuscript submissions from authors all around the world. As a multi-discipline journal, The IJECS welcome both technology oriented and business oriented electronic commerce research articles. The purpose of the International Journal of Electronic Commerce Studies is to promote electronic commerce research and provide worldwide scholars a place to publish their innovative work in electronic commerce. To be published in the journal, the manuscript must make strong empirical, theoretical, or practical contributions and highlight the significance of the contributions to the electronic commerce field. Thus, preference is given to submissions that test, extend, or build strong theoretical frameworks for electronic commerce theory, electronic commerce system development, and electronic commerce practice. The journal is not tied to any particular national context; the geographic distribution of authors publishing in the journal came from countries around the world. Articles introducing cases of innovative applications in electronic commerce around the world are also published in the journal. The journal provides scholars opportunities to realize the electronic commerce research and development around the world. Articles in the International Journal of Electronic Commerce Studies will include, but are not limited to the following areas.