Social Commerce’s Operation Activities Patterns in Thailand

Q3 Computer Science
Raywadee Sakdulyatham, Somjaree Preeyanont
{"title":"Social Commerce’s Operation Activities Patterns in Thailand","authors":"Raywadee Sakdulyatham, Somjaree Preeyanont","doi":"10.7903/IJECS.2011","DOIUrl":null,"url":null,"abstract":"Nowadays, S-Commerce is a popular business operation channel and tends to welcome more new business operators. However, most of them have an obstacle in choosing the correct tools for operations which are available in many patterns. The main objective of this research is to find the most popular pattern of trading activities through S-Commerce in Thailand as to be guidelines for new business operators. A survey by interview was conducted on methods used to implement buying and selling activities according to consumer buying decision-making process from 120 S-Commerce business operators in the Bangkok Metropolitan Region by convenience sampling. The obtained methods were analyzed to find out the most common patterns. The findings from the study showed that most sellers selected Facebook to promote their businesses by providing details through Facebook pages and allowing customers to contact them for more information via inbox and telephone. Making purchases, informing payment channels, and confirming product delivery are done in inbox and customers give feedback on Facebook pages, followed by using Facebook in combination with LINE. Details of the product were given through Facebook pages and LINE Timeline. Customers contact for more information through LINE Chat and telephone. Making purchases and informing payment channels are done through LINE Chat. Products are sent directly to customers. Customers give feedback through Facebook pages. Some buyers and sellers were asked and it was found that most buyers would like to ask for additional details through other channels and sellers would like to expand their groups of customers. Therefore, it is necessary to increase channels in implementing activities that are making purchase order and inventory management difficult. In this regard, they selected to offer products through different channels but control the number or ordering channels to be limited to ensure purchase orders will be better managed, suitable for small business with small capital. Additional functions should be developed in bringing purchase orders from chat channel to store and manage in a systematic manner and be easy to use. It can be seen that S-Commerce has been conducted worldwide and its tendency seems to be moving higher. Some products of Thailand are desired by foreigners. In order to expand customer bases overseas, an automatic language translation functions on social media should be developed. Keywords: Social Commerce (S-Commerce); Business operation; Buying and selling activities; Activities pattern","PeriodicalId":38305,"journal":{"name":"International Journal of Electronic Commerce Studies","volume":" ","pages":""},"PeriodicalIF":0.0000,"publicationDate":"2021-10-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Electronic Commerce Studies","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.7903/IJECS.2011","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"Computer Science","Score":null,"Total":0}
引用次数: 0

Abstract

Nowadays, S-Commerce is a popular business operation channel and tends to welcome more new business operators. However, most of them have an obstacle in choosing the correct tools for operations which are available in many patterns. The main objective of this research is to find the most popular pattern of trading activities through S-Commerce in Thailand as to be guidelines for new business operators. A survey by interview was conducted on methods used to implement buying and selling activities according to consumer buying decision-making process from 120 S-Commerce business operators in the Bangkok Metropolitan Region by convenience sampling. The obtained methods were analyzed to find out the most common patterns. The findings from the study showed that most sellers selected Facebook to promote their businesses by providing details through Facebook pages and allowing customers to contact them for more information via inbox and telephone. Making purchases, informing payment channels, and confirming product delivery are done in inbox and customers give feedback on Facebook pages, followed by using Facebook in combination with LINE. Details of the product were given through Facebook pages and LINE Timeline. Customers contact for more information through LINE Chat and telephone. Making purchases and informing payment channels are done through LINE Chat. Products are sent directly to customers. Customers give feedback through Facebook pages. Some buyers and sellers were asked and it was found that most buyers would like to ask for additional details through other channels and sellers would like to expand their groups of customers. Therefore, it is necessary to increase channels in implementing activities that are making purchase order and inventory management difficult. In this regard, they selected to offer products through different channels but control the number or ordering channels to be limited to ensure purchase orders will be better managed, suitable for small business with small capital. Additional functions should be developed in bringing purchase orders from chat channel to store and manage in a systematic manner and be easy to use. It can be seen that S-Commerce has been conducted worldwide and its tendency seems to be moving higher. Some products of Thailand are desired by foreigners. In order to expand customer bases overseas, an automatic language translation functions on social media should be developed. Keywords: Social Commerce (S-Commerce); Business operation; Buying and selling activities; Activities pattern
社交商务在泰国的经营活动模式
如今,S-Commerce是一种流行的商业运营渠道,并倾向于欢迎更多的新经营者。然而,它们中的大多数在为许多模式中可用的操作选择正确的工具方面存在障碍。本研究的主要目的是通过泰国的S-Commerce找到最受欢迎的贸易活动模式,作为新经营者的指导方针。采用方便抽样的方法,对曼谷都市圈120家S-Commerce商家根据消费者购买决策过程实施买卖活动的方法进行访谈调查。对得到的方法进行分析,找出最常见的模式。研究结果表明,大多数卖家选择Facebook来推广他们的业务,通过Facebook页面提供详细信息,并允许客户通过收件箱和电话与他们联系以获取更多信息。购买、通知支付渠道和确认产品交付在收件箱中完成,用户在Facebook页面上给出反馈,随后使用Facebook和LINE。该产品的详细信息通过Facebook页面和LINE Timeline发布。客户通过LINE Chat和电话联系获取更多信息。通过LINE Chat完成购买和通知支付渠道。产品直接寄给客户。客户通过Facebook页面提供反馈。对一些买家和卖家进行了询问,发现大多数买家希望通过其他渠道询问更多的细节,而卖家则希望扩大他们的客户群。因此,有必要增加实施使采购订单和库存管理困难的活动的渠道。在这方面,他们选择通过不同的渠道提供产品,但控制数量或订购渠道,以确保采购订单得到更好的管理,适合小资金的小企业。应该开发额外的功能,将聊天渠道的采购订单以系统的方式存储和管理,并易于使用。可以看出,S-Commerce已经在世界范围内开展,而且趋势越来越高。泰国的一些产品是外国人想要的。为了扩大海外客户群,应该开发社交媒体上的语言自动翻译功能。关键词:社交商务;业务操作;买卖活动;活动模式
本文章由计算机程序翻译,如有差异,请以英文原文为准。
求助全文
约1分钟内获得全文 求助全文
来源期刊
International Journal of Electronic Commerce Studies
International Journal of Electronic Commerce Studies Computer Science-Computer Science Applications
CiteScore
1.40
自引率
0.00%
发文量
0
期刊介绍: The IJECS is a double-blind referred academic journal for all fields of Electronic Commerce. To serve as an international platform, the IJECS encourages manuscript submissions from authors all around the world. As a multi-discipline journal, The IJECS welcome both technology oriented and business oriented electronic commerce research articles. The purpose of the International Journal of Electronic Commerce Studies is to promote electronic commerce research and provide worldwide scholars a place to publish their innovative work in electronic commerce. To be published in the journal, the manuscript must make strong empirical, theoretical, or practical contributions and highlight the significance of the contributions to the electronic commerce field. Thus, preference is given to submissions that test, extend, or build strong theoretical frameworks for electronic commerce theory, electronic commerce system development, and electronic commerce practice. The journal is not tied to any particular national context; the geographic distribution of authors publishing in the journal came from countries around the world. Articles introducing cases of innovative applications in electronic commerce around the world are also published in the journal. The journal provides scholars opportunities to realize the electronic commerce research and development around the world. Articles in the International Journal of Electronic Commerce Studies will include, but are not limited to the following areas.
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
确定
请完成安全验证×
copy
已复制链接
快去分享给好友吧!
我知道了
右上角分享
点击右上角分享
0
联系我们:info@booksci.cn Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号:604180095
Book学术官方微信