Good soldier syndrome. Do organizational cynicism and work alienation matter?

IF 1.6 Q2 Business, Management and Accounting
Sabia Singh, G. Randhawa
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引用次数: 1

Abstract

PurposeThe purpose of this study is to examine the impact of organizational cynicism (OCyn) on organizational citizenship behavior (OCB) among bank employees with a focus on the role of work alienation (WA) as a potential mediator.Design/methodology/approachUsing standardized questionnaire, data were collected from 381 employees working in the banking sector of Punjab, a northern state of India. Statistical techniques such as hierarchical multiple regression and confirmatory factor analysis along with PROCESS macro were used for data analysis.FindingsResults reveal that OCyn has a significant negative effect on OCB. Further, WA is found to be significantly partially mediating the relationship between the aforementioned constructs.Research limitations/implicationsThis study pertains to a single sector i.e., banking sector restricting the generalizability to other industrial and vocational settings. Further, it may be difficult to draw any causal inferences as the research design adopted for this study is cross-sectional in nature.Practical implicationsIn order to promote OCBs among bank employees, the formation of negative workplace attitudes such as OCyn and WA needs to be regulated. This can be achieved through improving communications network, encouraging participative decision-making activities, conducting psychological counseling and stress management training sessions.Originality/valueThis study is one of the scarce empirical research works that have substantiated the direct impact along with the indirect impact of OCyn (through work alienation) on OCB among bank employees.
好士兵综合症。组织玩世不恭和工作疏离有关系吗?
目的本研究旨在考察组织犬儒主义(OCyn)对银行员工组织公民行为(OCB)的影响,重点研究工作异化(WA)作为潜在中介的作用。设计/方法/方法使用标准化问卷,从印度北部旁遮普邦银行业的381名员工中收集数据。数据分析采用了层次多元回归和验证性因素分析等统计技术以及PROCESS宏。结果表明OCyn对OCB有显著的负面影响。此外,发现WA显著部分地介导了上述构建体之间的关系。研究局限性/含义本研究涉及单一部门,即银行部门,限制了对其他工业和职业环境的推广。此外,由于本研究采用的研究设计具有横截面性质,因此可能很难得出任何因果推断。实际含义为了在银行员工中推广OCB,需要对OCyn和WA等消极工作态度的形成进行监管。这可以通过改善沟通网络、鼓励参与决策活动、开展心理咨询和压力管理培训课程来实现。原创性/价值本研究是少数实证研究工作之一,证实了OCyn(通过工作异化)对银行员工OCB的直接影响和间接影响。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
2.70
自引率
6.20%
发文量
39
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