How does the government interact with citizens within an electronic governance system? Selective government responsiveness

IF 2.7 4区管理学 Q2 PUBLIC ADMINISTRATION

International Review of Administrative Sciences Pub Date : 2022-08-23 DOI:10.1177/00208523221100109

Kyuwoong Kyeong, Hana Ra, Jong-Hum Park, Tobin Im

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引用次数: 1

Abstract

Democratic governments, owing to limited resources, have no choice but to respond selectively to citizens’ preferences. This study focuses on the characteristic of selective government responsiveness and explores the influencing factors. We argue that institutional and political resources affect selective government responsiveness, and we try to prove this argument through Korea's electronic governance system: the Korean National Petition. Specifically, this article collects and analyzes a unique data set of petitions and government responses in the system between September 2017 and December 2020. The results from multinomial logistic regression showed that government response to petitions differs depending on institutional resources. In addition, in the case of political resources, the influence of the resources on selective responsiveness is different according to incentives to be responsive. This article reveals that the government shows selective government responsiveness to citizens’ preferences within the electronic governance (e-governance) system according to its resources. This result provides practical lessons for practitioners who are concerned about an e-governance system as a space for communication between the government and citizens. In addition, this article suggests a new direction for scholars by presenting empirical evidence for government responsiveness in governance, which has been primarily conceptually studied because it is difficult to measure directly.

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在电子治理系统中，政府如何与公民互动?选择性政府反应

由于资源有限，民主政府别无选择，只能选择性地回应公民的偏好。本研究着重分析了政府选择性响应的特征，并探讨了其影响因素。我们认为制度和政治资源会影响政府的选择性反应，并试图通过韩国的电子治理系统:韩国国民请愿来证明这一论点。具体而言，本文收集并分析了2017年9月至2020年12月期间该系统中请愿和政府回应的独特数据集。多元逻辑回归分析结果显示，政府对信访的回应因制度资源的不同而不同。此外，在政治资源的情况下，资源对选择性反应的影响根据反应动机的不同而不同。本文揭示了在电子治理系统中，政府根据其资源表现出对公民偏好的选择性政府响应。这一结果为关注电子政务系统作为政府与公民之间沟通空间的实践者提供了实践经验。此外，本文通过提供政府响应性在治理中的经验证据，为学者们提出了一个新的方向。由于难以直接测量，政府响应性主要是在概念上进行研究。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Review of Administrative Sciences PUBLIC ADMINISTRATION-

CiteScore

6.10

自引率

4.30%

发文量

期刊介绍： IRAS is an international peer-reviewed journal devoted to academic and professional public administration. Founded in 1927 it is the oldest scholarly public administration journal specifically focused on comparative and international topics. IRAS seeks to shape the future agenda of public administration around the world by encouraging reflection on international comparisons, new techniques and approaches, the dialogue between academics and practitioners, and debates about the future of the field itself.