When and how digital platforms empower professional services firms: an agility perspective

IF 3.9 3区管理学 Q2 BUSINESS

Journal of Service Theory and Practice Pub Date : 2023-01-11 DOI:10.1108/jstp-04-2022-0092

Y. Liu, Henry F. L. Chung, Z. Zhang, Mian Wu

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引用次数: 4

Abstract

PurposeDrawing on a strategic agility perspective, the authors develop a theoretical framework and empirically examine how digital platform adoption and capability impact business performance via digital-enabled strategic agility in the context of professional service firms.Design/methodology/approachThe authors propose and examine a conceptual framework based on survey data from 127 professional service firms in New Zealand.FindingsThis study reveals the impact of digital platform capability on the business performance of professional service firms that employ digital platform technologies. The results suggest that organizational innovation and managers' creative efficacy will be used as distal antecedents and contribute to digital platform capabilities. In addition, digital strategic agility can mediate the link between digital platform capabilities and business performance.Originality/valueThis study is one of the first to investigate when and how digital platforms empower professional service firms. This study reveals the role of digital strategic agility and digital platform capabilities in knowledge-intensive enterprises. This research advances the development of knowledge-based economy in the information age by applying and extending strategic agility to the uncertain and volatile business environment. The authors' new conceptualization provides a deeper understanding of how and why professional services business and organizations can adapt to the post-COVID era smoothly and successfully.

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数字平台何时以及如何赋能专业服务公司:敏捷性视角

目的从战略敏捷性的角度出发，作者建立了一个理论框架，并实证研究了在专业服务公司的背景下，数字平台的采用和能力如何通过数字化战略敏捷性影响业务绩效。设计/方法论/方法作者根据来自新西兰127家专业服务公司的调查数据提出并审查了一个概念框架。研究结果本研究揭示了数字平台能力对使用数字平台技术的专业服务公司经营业绩的影响。研究结果表明，组织创新和管理者的创新效能将被用作远端前因，并有助于提高数字平台的能力。此外，数字战略敏捷性可以调解数字平台能力与业务绩效之间的联系。独创性/价值这项研究是第一批调查数字平台何时以及如何为专业服务公司赋权的研究之一。本研究揭示了数字化战略敏捷性和数字化平台能力在知识密集型企业中的作用。本研究通过将战略敏捷性应用于不确定和多变的商业环境，促进了信息时代知识经济的发展。作者的新概念提供了对专业服务企业和组织如何以及为什么能够顺利成功地适应后新冠肺炎时代的更深入理解。

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来源期刊

Journal of Service Theory and Practice Multiple-

CiteScore

8.00

自引率

15.20%

发文量

期刊介绍： Formerly known as Managing Service Quality – Impact Factor: 1.286 (2015) – the Journal of Service Theory and Practice (JSTP) aims to publish research in the field of service management that not only makes a theoretical contribution to the service literature, but also scrutinizes and helps improve industry practices by offering specific recommendations and action plans to practitioners. Recognizing the importance of the service sector across the globe, the journal encourages submissions from and/or studying issues from around the world. JSTP gives prominence to research based on real world data, be it quantitative or qualitative. The journal also encourages the submission of strong conceptual and theoretical papers that make a substantive contribution to the scholarly literature in service management. JSTP publishes double-blind peer reviewed papers and encourages submissions from both academics and practitioners. The changing social structures and values, as well as new developments in economic, political, and technological fields are creating sea-changes in the philosophy, strategic aims, operational practices, and structures of many organizations. These changes are particularly relevant to the service sector, as public demand for high standards increases, and organizations fight for both market share and public credibility. The journal specifically addresses solutions to these challenges from a global, multi-cultural, and multi-disciplinary perspective.