The impact of communication on the work performance of Chinese seafarers on board

IF 1.9 4区工程技术 Q2 ENGINEERING, MARINE

Journal of Navigation Pub Date : 2022-10-06 DOI:10.1017/S0373463322000479

Ji An, Wenting Gao, Runze Liu, Ziqi Liu

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Abstract

Abstract Effective communication among seafarers is an important part of ship resource management. The improvement of effective internal communication among seafarers has an important impact on the improvement of work performance. This paper conducts an empirical study to determine which factors are related to the impact of seafarers’ communication on work performance. A questionnaire was designed to investigate 339 seafarers from different companies, different ship types and different ranks. The hypotheses were tested and analysed by five-point Likert scale, hierarchical regression analysis and path analysis. The findings of the study show that communication frequency and communication quality have a significant positive effect on performance. The effect of communication quality on performance is greater than the effect of communication frequency on performance. Two dimensions of team diversity – knowledge and skill diversity – have a significant positive impact on communication quality. Based on the questionnaire and relevant analysis, this paper puts forward some suggestions to improve the seafarer's work performance from the perspective of communication.

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沟通对中国船员在船上工作绩效的影响

摘要船员之间的有效沟通是船舶资源管理的重要组成部分。海员之间有效的内部沟通的改善对工作绩效的提高有着重要影响。本文进行了一项实证研究，以确定哪些因素与海员沟通对工作绩效的影响有关。设计了一份调查问卷，调查了339名来自不同公司、不同船型、不同级别的海员。采用五点Likert量表、层次回归分析和通径分析对假设进行了检验和分析。研究结果表明，沟通频率和沟通质量对绩效有显著的正向影响。通信质量对性能的影响大于通信频率对性能的作用。团队多样性的两个维度——知识和技能多样性——对沟通质量有显著的积极影响。在问卷调查和相关分析的基础上，本文从沟通的角度提出了提高船员工作绩效的建议。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Navigation 工程技术-工程：海洋

CiteScore

6.10

自引率

4.20%

发文量

审稿时长

4.6 months

期刊介绍： The Journal of Navigation contains original papers on the science of navigation by man and animals over land and sea and through air and space, including a selection of papers presented at meetings of the Institute and other organisations associated with navigation. Papers cover every aspect of navigation, from the highly technical to the descriptive and historical. Subjects include electronics, astronomy, mathematics, cartography, command and control, psychology and zoology, operational research, risk analysis, theoretical physics, operation in hostile environments, instrumentation, ergonomics, financial planning and law. The journal also publishes selected papers and reports from the Institute’s special interest groups. Contributions come from all parts of the world.