Increasing Warehouse Worker Performance Using Voice Technology that Provided Immediate Feedback: Personal Performance Productivity Prompt

IF 2.2 3区管理学 Q3 MANAGEMENT

Journal of Organizational Behavior Management Pub Date : 2022-08-17 DOI:10.1080/01608061.2022.2113588

David T. Goomas

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引用次数: 1

Abstract

ABSTRACT This research report examined the use of a voice-directed warehouse management system (WMS) to increase worker performance in a large industrial setting. Order selectors in distribution centers that use voice-directed systems (listening to instructions via a headset and speaking into a microphone and receiving immediate audio feedback) were tracked for units per hour performance of products selected for store orders. The voice-directed application was enhanced with a personal performance productivity prompt so that each order selector now heard their units per hour performance after each completed store order assignment. Upon activation of the newly developed personal performance productivity prompt, selector performance increased to match and exceed the labor standards established for three warehouse zones (accessories, batteries, and tires). This is an example in which an Organizational Behavior Management (OBM) professional can play a vital role in helping large industrial settings adapt to new technologies for the workforce, in this case, for increased performance.

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使用提供即时反馈的语音技术提高仓库工人的绩效：个人绩效生产力提示

摘要本研究报告考察了在大型工业环境中使用语音仓库管理系统（WMS）来提高工人绩效的情况。使用语音导向系统（通过耳机听指令，对着麦克风说话，并接收即时音频反馈）的配送中心的订单选择器被跟踪为商店订单选择的产品的单位/小时性能。语音引导应用程序通过个人绩效生产力提示得到了增强，因此每个订单选择器现在都可以在每次完成门店订单分配后听到其单位每小时的绩效。在激活新开发的个人绩效生产力提示后，选择器的绩效提高，达到并超过了为三个仓库区域（配件、电池和轮胎）制定的劳动标准。这是一个例子，组织行为管理（OBM）专业人员可以在帮助大型工业环境适应劳动力的新技术方面发挥重要作用，在这种情况下，可以提高绩效。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Organizational Behavior Management Multiple-

CiteScore

2.70

自引率

47.60%

发文量

期刊介绍： The Journal of Organizational Behavior Management—the official journal of the OBM Network (www.obmnetwork.com)—is a periodical devoted specifically to scientific principles to improve organizational performance through behavioral change. The journal publishes research and review articles, reports from the field, discussions, and book reviews on the topics that are critical to today"s organization development practitioners, operations managers, and human resource professionals.