Occupation Matters! A Multilevel Analysis of Organizational Trust in Professional Bureaucracies in the Healthcare Sector

IF 2.2 3区管理学 Q2 PUBLIC ADMINISTRATION

Public Performance & Management Review Pub Date : 2022-10-12 DOI:10.1080/15309576.2022.2128833

M. Hartner-Tiefenthaler, Ann-Marie Nienaber, T. Yanagida

引用次数: 1

Abstract

Abstract This study investigates in the healthcare sector how occupation influences the relationship between organizational procedural justice and employees’ trust in the supervisor and in the organization. Drawing on the dual hierarchy model in professional bureaucracies, we adopt a multi-level approach and pay close attention to the influence of the occupational group and its immediate organizational context. Our results from five healthcare organizations reveal that the relationship between organizational procedural justice and trust in the organization is mediated by employees’ trust in the supervisor for both health professionals and support staff. On the occupational group level, occupation type predicts organizational procedural justice and trust in the organization, but not trust in the supervisor. Based on these findings, we insist that communication between occupation groups deserves more attention for building trust in professional bureaucracies.

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职业很重要！医疗行业专业机构组织信任的多层次分析

摘要本研究在医疗保健部门调查了职业如何影响组织程序公正与员工对主管和组织的信任之间的关系。借鉴职业官僚机构中的双重层次模型，我们采用了多层次的方法，并密切关注职业群体及其直接组织背景的影响。我们对五个医疗保健组织的研究结果表明，组织程序公正性和对组织的信任之间的关系是由员工对卫生专业人员和支持人员的主管的信任来调节的。在职业群体层面上，职业类型预测组织程序公正性和对组织的信任，但不预测对主管的信任。基于这些发现，我们坚持认为，职业群体之间的沟通值得更多关注，以建立对专业官僚机构的信任。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Public Performance & Management Review PUBLIC ADMINISTRATION-

CiteScore

5.50

自引率

16.10%

发文量

期刊介绍： Public Performance & Management Review (PPMR) is a leading peer-reviewed academic journal that addresses a broad array of influential factors on the performance of public and nonprofit organizations. Its objectives are to: Advance theories on public governance, public management, and public performance; Facilitate the development of innovative techniques and to encourage a wider application of those already established; Stimulate research and critical thinking about the relationship between public and private management theories; Present integrated analyses of theories, concepts, strategies, and techniques dealing with performance, measurement, and related questions of organizational efficacy; and Provide a forum for practitioner-academic exchange. Continuing themes include, but are not limited to: managing for results, measuring and evaluating performance, designing accountability systems, improving budget strategies, managing human resources, building partnerships, facilitating citizen participation, applying new technologies, and improving public sector services and outcomes. Published since 1975, Public Performance & Management Review is a highly respected journal, receiving international ranking. Scholars and practitioners recognize it as a leading journal in the field of public administration.