Development and Validation of the Business Process Automation Maturity Model: Results of the Delphi Study

IF 3 3区管理学 Q2 COMPUTER SCIENCE, INFORMATION SYSTEMS

Information Systems Management Pub Date : 2022-05-09 DOI:10.1080/10580530.2022.2071506

Klaudia Martinek-Jaguszewska, W. Rogowski

引用次数: 2

Abstract

ABSTRACT Realizing the full potential of automation requires not only the selection of technologies but also arranging the complex implementation environment. At the same time, managers lack verified tools facilitating automation evolution and fostering benefit realization. With the research purpose to outline key areas of successful business process automation management, a novel Business Process Automation Maturity Model (BPAMM) was designed and tested, using the Delphi Method. BPAMM supports practitioners in building the automation vision and strategy.

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业务流程自动化成熟度模型的开发与验证:德尔菲研究的结果

摘要实现自动化的全部潜力不仅需要选择技术，还需要安排复杂的实施环境。与此同时，管理者缺乏促进自动化发展和促进利益实现的经过验证的工具。为了概述成功的业务流程自动化管理的关键领域，使用Delphi方法设计并测试了一种新的业务流程自动成熟度模型（BPAMM）。BPAMM支持从业者构建自动化愿景和战略。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Information Systems Management 工程技术-计算机：信息系统

CiteScore

14.60

自引率

1.60%

发文量

审稿时长

>12 weeks

期刊介绍： Information Systems Management (ISM) is the on-going exchange of academic research, best practices, and insights based on managerial experience. The journal’s goal is to advance the practice of information systems management through this exchange. To meet this goal, ISM features themed papers examining a particular topic. In addition to themed papers, the journal regularly publishes on the following topics in IS management. Achieving Strategic IT Alignment and Capabilities IT Governance CIO and IT Leadership Roles IT Sourcing Planning and Managing an Enterprise Infrastructure IT Security Selecting and Delivering Application Solutions Portfolio Management Managing Complex IT Projects E-Business Technologies Supporting Knowledge Work The target readership includes both academics and practitioners. Hence, submissions integrating research and practice, and providing implications for both, are encouraged.