Effects of Healthcare Service Provider’s Organizational Socialization and Support on Patients’ Well-Being

Q3 Business, Management and Accounting

Services Marketing Quarterly Pub Date : 2020-03-31 DOI:10.1080/15332969.2020.1742978

Arafat Rahman, Peter Björk, Annika Ravald

引用次数: 2

Abstract

Abstract This paper explores the effects of a healthcare service provider’s organizational socialization and support on patients’ well-being. It also addresses how patients’ well-being is affected by their perceived self-efficacy and outcome expectations. A cross-sectional field survey was carried out among 329 patients of a therapeutic and rehabilitation service provider based in Dhaka, Bangladesh. The results indicate that both the organizational socialization and support of a service provider have positive influences on patients’ outcome expectations, which has a positive effect on their well-being. The results further show that the self-efficacy beliefs of healthcare customers have implications for their well-being.

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医疗服务提供者组织社会化与支持对患者幸福感的影响

摘要本研究探讨医疗服务提供者组织社会化与支持对患者幸福感的影响。它还解决了患者的福祉如何受到他们感知的自我效能和结果预期的影响。在孟加拉国达卡的一家治疗和康复服务提供商的329名患者中进行了横断面实地调查。结果表明，组织社会化和服务提供者的支持对患者的结果预期均有正向影响，从而对患者的幸福感产生正向影响。结果进一步表明，医疗保健客户的自我效能感信念对他们的幸福感有影响。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Services Marketing Quarterly Business, Management and Accounting-Business, Management and Accounting (miscellaneous)

CiteScore

2.40

自引率

0.00%

发文量

期刊介绍： Services Marketing Quarterly is directed at academicians and practitioners who are involved in the development and application of services marketing concepts to the wide spectrum of industries that constitute the service sector of economies. The journal presents both theoretical and empirical articles including experimental and pilot studies addressing various issues faced by service marketers to enhance the development of the marketing literature in the application of marketing concepts to services. Areas of emphasis include: Service characteristics changes. Servicescape impacts. Service delivery impacts. Services impact on organizational image. Digital service environments and impacts. Evolution of services over time and by industry. Contributions are encouraged which include analysis of existing practice, methods and programs; application of new ideas and methods; and research on various aspects of services marketing. Each manuscript should include the marketing implications of the impact of the findings on services marketing theory and/or practice. Services Marketing Quarterly also welcome proposals for special issues.