Future cooperation at work emerges when apologies are sincere: the importance of forgiveness and trust restoration

IF 1.6 Q2 Business, Management and Accounting
Rinki Dahiya
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引用次数: 0

Abstract

PurposeThe present study examines the nexus between workplace relationship conflict, perceived sincere apology, interpersonal forgiveness, trust restoration and future cooperation at work after a trust violation episode has occurred.Design/methodology/approachThe data for the analysis were collected from 226 employees using scenarios and survey methods and quantitative techniques were applied to analyze the data.FindingsThe results show that perceived sincerity of apology serves as a mediating variable in the link between workplace relationship conflict and interpersonal forgiveness. Interpersonal forgiveness is found to be positively related to future cooperation at work with the mediating role of trust restoration.Practical implicationsThe findings of the study have practical implications for strategy makers, human resource managers and practitioners interested in stimulating future cooperation at work after a trust violation episode has occurred. The study advocates that sincere apology and interpersonal forgiveness serve as an important link to recovering from trust violation damages and cultivating future cooperation at work after a relationship conflict has occurred.Originality/valueThe findings of the present study bring new insights on the role played by sincere apology and interpersonal forgiveness in facilitating trust restoration and future cooperation at work after a relationship conflict episode has occurred.
当道歉是真诚的时,未来的合作就会出现:宽恕和恢复信任的重要性
目的本研究考察了工作场所关系冲突、感知到的真诚道歉、人际原谅、信任恢复以及在发生违反信任事件后未来的工作合作之间的关系。设计/方法论/方法使用情景和调查方法从226名员工中收集分析数据,并应用定量技术对数据进行分析。研究结果表明,在工作场所关系冲突与人际宽恕之间的联系中,道歉的真诚感是一个中介变量。人际宽恕被发现与未来的工作合作呈正相关,并具有恢复信任的中介作用。实际意义研究结果对战略制定者、人力资源经理和有兴趣在发生违反信任事件后促进未来工作合作的从业者具有实际意义。该研究认为,真诚的道歉和人际原谅是在关系冲突发生后,从违反信任的损害中恢复过来并培养未来工作合作的重要环节。独创性/价值本研究的发现为真诚道歉和人际原谅在关系冲突发生后促进信任恢复和未来工作合作方面所起的作用带来了新的见解。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
2.70
自引率
6.20%
发文量
39
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