The Impacts of Perceived Crowding, and Atmospherics on Visitor Satisfaction at Cultural Heritage Sites: A Comparison of Turkish and British Visitors to Topkapi Palace, Istanbul

IF 3.1 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

Journal of Tourism and Services Pub Date : 2018-12-10 DOI:10.29036/JOTS.V9I17.25

Doğuş Kılıçarslan, M. Caber

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引用次数: 15

Abstract

Cultural heritage sites impress the visitors by their ‘worth-to-see’ architectural characteristics and historical or cultural importance. Visitor experiences at cultural areas are also influenced by site atmospherics, and crowd, that form visitors’ overall satisfaction with the site. This study aims to examine the relationships amongst visitors’ crowding, and atmospherics perceptions, and overall satisfactions in a cultural tourism area. With this purpose, a survey was conducted at one of the most popular heritage sites of Turkey; Topkapi Palace, Istanbul. Data collected from 261 Turkish and 236 British visitors, who have seen the interior and exterior parts of the Palace. By factor analysis, atmospherics is found to have two dimensions, namely; service and spatial. Analyses results exhibit that both atmospherics dimensions positively affect visitor satisfaction, although perceived crowding has a negative impact or both nationalities. Findings of this study indicate that cultural heritage sites are the areas where domestic and foreign visitors may have similar kinds of perceptions and evaluations.

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感知拥挤和氛围对文化遗址游客满意度的影响:伊斯坦布尔托普卡皮宫土耳其和英国游客的比较

文化遗产以其“值得一看”的建筑特色和历史或文化重要性给游客留下深刻印象。游客在文化区的体验也受到场地氛围和人群的影响，这构成了游客对场地的整体满意度。本研究旨在探讨文化旅游区游客拥挤度、氛围感知与整体满意度之间的关系。为此，在土耳其最受欢迎的遗产地之一进行了一项调查;托普卡皮宫，伊斯坦布尔。数据收集自261名土耳其游客和236名英国游客，他们参观了宫殿的内部和外部部分。通过因子分析，发现大气具有两个维度，即;服务和空间。分析结果表明，气氛两个维度都对游客满意度有积极影响，尽管感知拥挤对两国游客满意度都有负面影响。研究结果表明，文化遗产地是国内外游客可能产生相似感知和评价的区域。

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来源期刊

Journal of Tourism and Services HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

7.80

自引率

16.70%

发文量

期刊介绍： Journal of Tourism and Services, established in September 2010, is the international reviewed scientific research journal published by the Center for International Scientific Research of VŠO and VŠPP in cooperation with the following partners. The journal publishes high-quality scientific papers and essays with a focus on tourism and service industry development. Together with the scientific part and in order to promote the exchange of current and innovative ideas and stimulating debate, the Journal also includes Reviews of Existing Work or Short Essays, Research Notes, and Research and Industry sections to address important topics and advance theoretical knowledge or thinking about key areas of tourism and services and to allow researchers to present initial findings and reflections or problems concerning fieldwork and research in general.