Does the Smart City Improve Public Service Delivery? A Quasi-Natural Experiment Based on a Smart City Pilot Program in China

IF 2.2 3区管理学 Q2 PUBLIC ADMINISTRATION

Public Performance & Management Review Pub Date : 2023-02-22 DOI:10.1080/15309576.2023.2166087

Qimeng Cai, Chuanyong Zhang

引用次数: 0

Abstract

Abstract Providing better public services has become an important issue in urban governance, and there is no consensus on how smart city establishment affects the delivery of urban public services. Based on the panel data of 160 prefecture-level cities in China from 2012 to 2019, and taking the smart city pilot program as a natural experiment, this paper discusses the impact of smart city establishment on urban public service. We find that smart city pilot programs significantly improve urban public service levels. The underlying influence mechanism is that the smart city first improves the extensive and intensive margins of public services, and then advances the total extent and diversity of public service provision. Furthermore, this study finds that the positive effects of smart city establishment on the provision of public services are significant only in high-income regions. These findings have significant implications for ways in which smart city establishment can improve the provision of urban public services.

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智慧城市能否改善公共服务？基于中国智慧城市试点的准自然实验

摘要提供更好的公共服务已成为城市治理中的一个重要问题，关于智慧城市建设如何影响城市公共服务的提供，目前还没有达成共识。基于2012-2019年中国160个地级市的面板数据，以智慧城市试点为自然实验，探讨了智慧城市建设对城市公共服务的影响。我们发现，智慧城市试点项目显著提高了城市公共服务水平。其潜在的影响机制是，智慧城市首先提高了公共服务的广泛性和集约性，然后提高了提供公共服务的总体程度和多样性。此外，本研究发现，智慧城市建设对公共服务提供的积极影响仅在高收入地区显著。这些发现对建立智慧城市改善城市公共服务的方式具有重要意义。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Public Performance & Management Review PUBLIC ADMINISTRATION-

CiteScore

5.50

自引率

16.10%

发文量

期刊介绍： Public Performance & Management Review (PPMR) is a leading peer-reviewed academic journal that addresses a broad array of influential factors on the performance of public and nonprofit organizations. Its objectives are to: Advance theories on public governance, public management, and public performance; Facilitate the development of innovative techniques and to encourage a wider application of those already established; Stimulate research and critical thinking about the relationship between public and private management theories; Present integrated analyses of theories, concepts, strategies, and techniques dealing with performance, measurement, and related questions of organizational efficacy; and Provide a forum for practitioner-academic exchange. Continuing themes include, but are not limited to: managing for results, measuring and evaluating performance, designing accountability systems, improving budget strategies, managing human resources, building partnerships, facilitating citizen participation, applying new technologies, and improving public sector services and outcomes. Published since 1975, Public Performance & Management Review is a highly respected journal, receiving international ranking. Scholars and practitioners recognize it as a leading journal in the field of public administration.