Factors influencing the choice of a quality certification in the Spanish hospitality industry

Q2 Business, Management and Accounting

Quality Management Journal Pub Date : 2021-07-03 DOI:10.1080/10686967.2021.1920870

Sidonie Djofack, Marco Antonio Camacho Robledo

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引用次数: 2

Abstract

Abstract This study aims to analyze the factors that affect the selection of quality certifications and its corresponding quality management systems (QMSs) in the Spanish hospitality industry. In particular, we want to compare the ISO 9001 certification model, which is a general standard applicable to any kind of industry, and the hospitality standards of the Spanish Q certificate. this study collected data from 187 certified hotels in Balears regions of Spain. The results show that both standards are selected for different reasons. The ISO 9001 certificate is mainly selected for internal reasons of organization and control, such as improving employee motivation, improving company image and reducing rejections as well as complaints. The Q certificate is chosen for external factors related to promotion and sales. The empirical results of this study provide insightful implications for both scholars and practitioners. The main contribution of this study is to highlight the underlying factors that contribute to choosing a quality assurance certificate.

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影响西班牙酒店业质量认证选择的因素

摘要本研究旨在分析影响西班牙酒店业质量认证及其相应质量管理体系选择的因素。特别是，我们想比较适用于任何行业的ISO 9001认证模式和西班牙Q证书的酒店标准。这项研究收集了西班牙巴利阿里地区187家认证酒店的数据。结果表明，选择这两个标准的原因不同。选择ISO9001证书主要是出于组织和控制的内部原因，如提高员工的积极性、改善公司形象、减少拒绝和投诉。Q证书是针对与促销和销售相关的外部因素而选择的。本研究的实证结果为学者和从业者提供了深刻的启示。这项研究的主要贡献是强调有助于选择质量保证证书的基本因素。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Quality Management Journal Business, Management and Accounting-Business, Management and Accounting (all)

CiteScore

4.50

自引率

0.00%

发文量