Identifying the Best Practices in Hotel Green Supply Chain Management Strategy: A Global Study

IF 2.6 4区管理学 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2022-04-17 DOI:10.1080/1528008X.2022.2065657

Y. Migdadi

引用次数: 7

Abstract

ABSTRACT The aim of this study is to identify the best practices in hotel green supply chain management strategy by analyzing the practices of hotels from several regions. To this end, a comprehensive framework was developed to plug the gap in the literature. This framework was examined by studying a convenient and purposive sample of 47 hotels. Only top rated 4- and 5-star hotels were targeted. Data were collected from the GRI database by retrieving annual sustainability reports over the period 2017–2019. The best practices reported by this study were related to internal green process design, green quality management and internal commitment, green procurement of water/energy, and green customers’ relationship management. This is one of the rare studies that reports best practices at a global level by using a comprehensive framework developed for the purpose.

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确定酒店绿色供应链管理战略的最佳实践:一项全球研究

摘要本研究旨在通过分析几个地区酒店的实践，确定酒店绿色供应链管理战略的最佳实践。为此，制定了一个全面的框架来填补文献中的空白。这一框架是通过研究47家酒店的方便和有目的的样本来检验的。只有四星级和五星级酒店成为攻击目标。数据是通过检索2017-2019年期间的年度可持续性报告从GRI数据库中收集的。本研究报告的最佳实践涉及内部绿色流程设计、绿色质量管理和内部承诺、水/能源的绿色采购以及绿色客户关系管理。这是为数不多的利用为此目的制定的全面框架报告全球最佳做法的研究之一。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Quality Assurance in Hospitality & Tourism HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

7.00

自引率

18.20%

发文量

期刊介绍： The Journal of Quality Assurance in Hospitality & Tourism serves as a medium to share and disseminate new research findings, theoretical development and superior practices in hospitality and tourism. The journal aims to publish cutting-edge, empirically and theoretically sound research articles on quality planning, development, management, marketing, evaluation, and adjustments within the field. Readers of the journal stay up-to-date on the latest theory development and research findings, ways to improve business practices, successful hospitality strategies, maintenance of profit requirements, and increasing market share in this complex and growing field. Comprised of conceptual and methodological research papers, research notes, case studies, and review books and conferences the Journal of Quality Assurance in Hospitality & Tourism offers readers examples of real world practices and experiences that involve: -Organizational development and improvement -Operational and efficiency issues -Quality policy and strategy development and implementation -Quality function deployment -Quality experiences in hospitality industry -Service quality improvement and customer satisfaction -Managerial issues, such as employee empowerment & benefits, quality costs, & returns on investment -The role and participation of private and public sectors, including residents -International, national, and regional tourism; tourism destination sites; arid systems of tourism