Knowledge sharing among hotel workers in Dubai, UAE

Q2 Business, Management and Accounting

Journal of Human Resources in Hospitality and Tourism Pub Date : 2022-02-03 DOI:10.1080/15332845.2022.2031613

Michael P. Newnham, Chris Dutt

引用次数: 4

Abstract

Abstract This paper explores knowledge sharing practices among hotel workers in Dubai. Results from a survey administered to 853 employees in five hotels suggested that there was little desire or initiative by employees to share knowledge, in contrast with most literature. Workers may use more knowledge seeking behavior. Support for this assertion stems from the distinctive composition of hotel workforces in Dubai, workers’ employment circumstances, and their attitudes and motivation. Results suggest that employee performance might be enhanced if managers provide systems that support and encourage informal knowledge seeking in the workplace.

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阿联酋迪拜酒店员工的知识共享

摘要本文探讨了迪拜酒店员工之间的知识共享实践。一项对五家酒店的853名员工进行的调查结果表明，与大多数文献相反，员工几乎没有分享知识的愿望或主动性。员工可能会使用更多的求知行为。对这一论断的支持源于迪拜酒店员工的独特组成、工人的就业环境以及他们的态度和动机。结果表明，如果管理者提供支持和鼓励在工作场所寻求非正式知识的系统，员工的绩效可能会得到提高。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Human Resources in Hospitality and Tourism Business, Management and Accounting-Organizational Behavior and Human Resource Management

CiteScore

3.90

自引率

0.00%

发文量

期刊介绍： The Journal of Human Resources in Hospitality & Tourism encompasses the vast and diversified research on issues impacting human resources in the hospitality and tourism industry. It strives to be the preeminent forum for the dissemination of key academic and industry research and encourages research from both industry experts as well as academic experts. The Journal also examines the latest issues and trends in education as it related to human resources theory and practice. In addition to reporting on the best practices in the hospitality industry, the refereed Journal of Human Resources in Hospitality & Tourism covers such relevant topics as: -Turnover-related issues in the hospitality industry- Workplace violence- Employee attitude surveys- Well-being- Departmental conflict issues- Career paths among managers- Drug and alcohol abuse- The labor shortage in the hospitality industry- Employee empowerment- Education and training- Employee incentive programs- Recruitment and retention- Workforce diversity- Employee engagement