Service Quality Of Industrial Parks In The View Of Foreign Direct Investment Firms

Q4 Business, Management and Accounting

Restaurant Business Pub Date : 2019-11-20 DOI:10.26643/rb.v118i11.11254

N. Ngan, B. Khoi

引用次数: 1

Abstract

This research aims to assess the service quality of industrial parks (IP) in the view of FDI (foreign direct investment) firms in Vietnam. Data was collected from 270 FDI firms in Vietnam - Singapore Industrial Parks (VSIP) in Vietnam. The proposed research model was based on researches on service quality. Cronbach's Alpha Average Variance Extracted (Pvc),rho (ρA), and Composite Reliability (Pc) tested the reliability and validity of the scale. The analysis results showed that four factors were affecting the servicequality of industrial park in Vietnam being tangibleof VSIP, reliability of VSIP, the empathyof FDI investors, and their assurance. The responsivenessof VSIP did not affect the servicequality of the industrial park. Contents of the article focus on two main issues: the analysis framework of the quantitative model and implicating results todevelop the industrial park services. The limitation of the research was only in VSIP in Vietnam.

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外商直接投资企业视角下的工业园区服务质量研究

本研究旨在从越南外国直接投资企业的角度评估工业园区的服务质量。数据是从越南的270家外国直接投资公司收集的——越南的新加坡工业园区（VSIP）。所提出的研究模型是基于对服务质量的研究。Cronbach的阿尔法平均方差提取（Pvc）、ρ（ρA）和综合信度（Pc）检验了量表的信度和有效性。分析结果表明，影响越南工业园区服务质量的四个因素是VSIP的重要性、VSIP的可靠性、外国直接投资投资者的同情心及其保证。VSIP的响应没有影响工业园区的服务质量。文章的内容集中在两个主要问题上：定量模型的分析框架和发展工业园区服务的隐含结果。研究的局限性仅限于越南的VSIP。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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