Innovation Mechanism in the Hospitality Industry: A Mediated-Moderated Model

IF 3.1 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

Journal of Tourism and Services Pub Date : 2023-06-29 DOI:10.29036/jots.v14i26.492

G. Khalifa, A. Abuelhassan, S. Khreis, Mohammad Soliman, Md. Rejwanul Hossain

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引用次数: 2

Abstract

This study examines the relationship between empowered leadership (EL), intrinsic motivation (IM), job complexity (JC), and innovative employee behavior (EIB) in the hospitality industry. The study specifically investigates how EL affects EIB and how IM mediates this connection. Furthermore, this study explores the moderating impact of JC on the direct interconnected linkages between EL, IM, and EIB. Our sample comprises 506 employee-supervisor dyads from 45 five-star hotels in the Middle East, representing a variety of international hotel chains. Using partial least squares structural equation modeling (PLS-SEM), the study finds that EL significantly impacts EIB, which IM subsequently influences. Additionally, we discover that IM acts as a mediator for EL and EIB. Moreover, we find that JC has a moderating impact on the strength of these relationships. Our findings have both theoretical and practical implications for hotel managers and researchers interested in fostering their subordinates' IM and promoting their innovation. We also emphasize the importance of JC in positively influencing the strength of these relationships in the hotel industry. Managers can develop strategies to increase their businesses' competitiveness in this dynamic and competitive sector by better understanding the factors that drive EIB.

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酒店行业创新机制:一个中介-调节模型

本研究探讨了酒店行业授权型领导(EL)、内在动机(IM)、工作复杂性(JC)和创新员工行为(EIB)之间的关系。该研究专门研究了EL如何影响EIB以及IM如何介导这种联系。此外，本研究还探讨了JC对EL、IM和EIB之间直接相互联系的调节作用。我们的样本包括来自中东地区45家五星级酒店的506对员工-主管，代表了各种国际连锁酒店。利用偏最小二乘结构方程模型(PLS-SEM)，研究发现EL显著影响EIB, IM随后影响EIB。此外，我们发现IM作为EL和EIB的中介。此外，我们发现JC对这些关系的强度有调节作用。我们的研究结果对酒店管理者和有兴趣培养下属的内动性和促进其创新的研究人员具有理论和实践意义。我们还强调了JC在积极影响酒店行业这些关系强度方面的重要性。管理者可以通过更好地理解驱动EIB的因素来制定战略，以提高企业在这个充满活力和竞争的部门的竞争力。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Tourism and Services HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

7.80

自引率

16.70%

发文量

期刊介绍： Journal of Tourism and Services, established in September 2010, is the international reviewed scientific research journal published by the Center for International Scientific Research of VŠO and VŠPP in cooperation with the following partners. The journal publishes high-quality scientific papers and essays with a focus on tourism and service industry development. Together with the scientific part and in order to promote the exchange of current and innovative ideas and stimulating debate, the Journal also includes Reviews of Existing Work or Short Essays, Research Notes, and Research and Industry sections to address important topics and advance theoretical knowledge or thinking about key areas of tourism and services and to allow researchers to present initial findings and reflections or problems concerning fieldwork and research in general.