Compassion in Hotels: Does Person–Organization Fit Lead Staff to Engage in Compassion-Driven Citizenship Behavior?

IF 3.4 4区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Cornell Hospitality Quarterly Pub Date : 2023-06-01 DOI:10.1177/19389655231178267

Pablo Zoghbi-Manrique-de-Lara, P. Ruiz‐Palomino, Jorge Linuesa-Langreo

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引用次数: 3

Abstract

Existing research on person–organization (P-O) fit (POF) has ignored other-centered mechanisms in explaining why high levels of fit with the work environment increase employee’s organizational citizenship behavior (OCB). Using four factors involved in the compassion process (common humanity, empathic concern, kindness, mindfulness), this article investigates employee compassion as a mediator that explains why POF affects OCB directed toward individuals (OCBI) and the organization (OCBO). Our structural equation modeling analysis on 280 Spanish hotel employees reveals that compassion mediates the relationship between POF and OCBs. However, considering the employment contract of the sample (temporary, permanent), the mediation for OCBO was partial and full among permanent and temporary staff, respectively. These findings suggest that staff who fit their hotel are more likely to be sensitive to others’ setbacks and misfortunes, lessening or alleviating them (compassionately) by performing OCBs. However, compared with permanent staff, temporary staff’s OCBO response to POF is more compassion-driven.

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酒店的同情心:人与组织的契合是否会引导员工参与同情心驱动的公民行为?

现有的个人-组织（P-O）适应（POF）研究忽略了其他以机制为中心的机制，解释了为什么与工作环境的高度适应会增加员工的组织公民行为（OCB）。本文利用同情过程中涉及的四个因素（共同人性、同理心、善良、正念），调查了员工的同情心作为中介，解释了POF为什么会影响针对个人（OCBI）和组织（OCBO）的OCB。我们对280名西班牙酒店员工的结构方程建模分析表明，同情心在POF和OCB之间起着中介作用。然而，考虑到样本的雇佣合同（临时、永久），OCBO的调解在永久和临时员工中分别是部分和全部的。这些发现表明，适合酒店的员工更有可能对他人的挫折和不幸感到敏感，通过执行OCB来减轻或减轻挫折和不幸（富有同情心）。然而，与长期员工相比，临时员工对POF的OCBO反应更具同情心。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Cornell Hospitality Quarterly Multiple-

CiteScore

8.50

自引率

2.90%

发文量

期刊介绍： Cornell Hospitality Quarterly (CQ) publishes research in all business disciplines that contribute to management practice in the hospitality and tourism industries. Like the hospitality industry itself, the editorial content of CQ is broad, including topics in strategic management, consumer behavior, marketing, financial management, real-estate, accounting, operations management, planning and design, human resources management, applied economics, information technology, international development, communications, travel and tourism, and more general management. The audience is academics, hospitality managers, developers, consultants, investors, and students.