RETRACTED ARTICLE: Service-Oriented High-Performance Work Practices as Predictors of Retail Employees’ Work Engagement and Service Climate Perceptions

Q3 Business, Management and Accounting

Services Marketing Quarterly Pub Date : 2021-07-22 DOI:10.1080/15332969.2021.1947084

Theuns G. Kotzé, P. Mostert

引用次数: 1

Abstract

We, the Editors and Publisher of Services Marketing Quarterly, have retracted the following article: Kotzé, T. & Mostert, P. (2021). Service-oriented high-performance work practices as predictors of retail employees’ work engagement and service climate perceptions. Services Marketing Quarterly. 10.1080/15332969.2021.1947084. The article was mistakenly published as a duplicate of DOI: 10.1080/15332969.2020.1830638. We have been informed in our decision-making by our policy on publishing ethics and integrity and the COPE guidelines on retractions. The retracted article will remain online to maintain the scholarly record, but it will be digitally watermarked on each page as “Retracted”.

查看原文本刊更多论文

文章摘要:以服务为导向的高绩效工作实践作为零售员工工作投入和服务气候感知的预测因子

我们，《服务营销季刊》的编辑和出版商，撤回了以下文章：Kotzé，T.&Mostert，P.（2021）。以服务为导向的高绩效工作实践是零售业员工工作参与度和服务氛围感知的预测因素。《服务营销季刊》。10.1080/153329692021.1947084.这篇文章被错误地作为DOI:10.1080/153392692020.18300638的副本发表。在我们的决策中，我们已经了解了我们关于出版道德和诚信的政策以及COPE关于撤回的指导方针。撤回的文章将保留在网上，以保持学术记录，但它将在每一页上加上“撤回”的数字水印。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Services Marketing Quarterly Business, Management and Accounting-Business, Management and Accounting (miscellaneous)

CiteScore

2.40

自引率

0.00%

发文量

期刊介绍： Services Marketing Quarterly is directed at academicians and practitioners who are involved in the development and application of services marketing concepts to the wide spectrum of industries that constitute the service sector of economies. The journal presents both theoretical and empirical articles including experimental and pilot studies addressing various issues faced by service marketers to enhance the development of the marketing literature in the application of marketing concepts to services. Areas of emphasis include: Service characteristics changes. Servicescape impacts. Service delivery impacts. Services impact on organizational image. Digital service environments and impacts. Evolution of services over time and by industry. Contributions are encouraged which include analysis of existing practice, methods and programs; application of new ideas and methods; and research on various aspects of services marketing. Each manuscript should include the marketing implications of the impact of the findings on services marketing theory and/or practice. Services Marketing Quarterly also welcome proposals for special issues.